Client Services Representative

4 weeks ago

Richmond Hill, Ontario, Canada Circle of Care Full time

Job Summary

The Client Services Representative is a key member of the Circle of Care team, responsible for providing exceptional customer service to all customers who call our centre. The successful candidate will respond to all telephone inquiries, conduct first-line investigations of client situations, record client interactions, and direct callers to front-line emergency coordinators.

Key Responsibilities

  • Answer all customer phone calls using standard customer-focused practices, including responding in a timely manner and identifying oneself and being friendly.
  • Listen to customer requests, identify and address the customer's needs in a timely manner, and navigate calls to appropriate departments and/or persons.
  • Conduct first-level information gathering and triaging for urgent calls as per standards outlined in the Triage Protocols, including calling clients, caregivers, and recording conversations in the client care system using standardized protocols.
  • Proactively troubleshoot client-related problems by following organizational standards to address urgent client issues and escalate to Client Services Representatives as per standards.
  • Participate in client schedule verification procedures as required.
  • Actively participate in team initiatives and the Client Service Centre team, collaborating with and providing solutions/support to team members in the department to achieve strategic goals and objectives.
  • Demonstrate an effort to continuously improve customer service skills.

Requirements

  • Post-secondary education in a communications-related field is essential.
  • Minimum of six months related experience in a Call Centre and/or Customer Service Environment.
  • Additional language skills are an asset.
  • Excellent telephone, interpersonal, and customer service skills.
  • Excellent verbal communication skills.
  • Excellent organizational and time management skills.
  • Proven ability to work in a fast-paced environment and handle stressful situations.
  • Ability to use good judgment in assessing difficult customer situations.
  • Strong problem-solving skills with an ability to resolve urgent client situations.
  • Negotiation and conflict resolution expertise is an asset.
  • Ability to perform routine work independently.
  • Knowledge of general office practices, procedures, standards, and medical terminology preferred.
  • Advanced computer knowledge in a Windows environment, including Outlook, Word, etc.

  • Client Services Representative

    4 weeks ago

    Richmond Hill, Ontario, Canada Circle of Care Full time

    Job SummaryThe Client Services Representative is a key member of the Circle of Care team, responsible for delivering exceptional customer service to our clients. This role requires a strong commitment to building relationships, resolving issues, and providing timely support.Key ResponsibilitiesRespond to customer inquiries in a timely and professional...

  • Client Service Liaison

    4 weeks ago

    Richmond Hill, Ontario, Canada Partners in Credit Inc Full time

    Client Service RepresentativeWe are seeking a highly skilled Client Service Representative to join our team at Partners in Credit Inc. As a key member of our team, you will be responsible for providing exceptional customer service to our clients.Responsibilities Primary point of contact for clients Communicate with clients via telephone and email Address...

  • Client Service Liaison

    4 weeks ago

    Richmond Hill, Ontario, Canada Partners in Credit Inc Full time

    Client Service RepresentativeWe are seeking a highly skilled Client Service Representative to join our team at Partners in Credit Inc. The ideal candidate will possess a passion for delivering exceptional customer service and have strong communication skills.Key Responsibilities:Primary point of contact for clientsCommunicate with clients via telephone and...

  • Financial Services Representative

    3 weeks ago

    Richmond Hill, Ontario, Canada Royal Bank of Canada Full time

    Job Title: Financial Services RepresentativeWe are seeking a highly skilled and motivated Financial Services Representative to join our team at Royal Bank of Canada. As a Financial Services Representative, you will be responsible for providing exceptional client service and support to our Advisor team.Manage client accounts and identify opportunities to...

  • Customer Service Representative

    4 weeks ago

    Richmond Hill, Ontario, Canada beBee Professionals Full time

    Customer Service RoleWe are seeking a skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will have a strong understanding of customer service principles and practices, as well as excellent communication and interpersonal skills.Key responsibilities include responding to inquiries, resolving customer...

  • Client Service Liaison

    3 weeks ago

    Richmond Hill, Ontario, Canada Partners in Credit Inc Full time

    Job Summary: We are seeking a highly skilled Client Service Representative to join our team at Partners in Credit Inc. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries, and resolving any emerging issues.Responsibilities:Primary point of contact for clientsCommunicate...

  • Insurance Account Service Representative

    1 week ago

    Richmond Hill, Ontario, Canada Traci Langill Insurance Agency Full time

    Insurance Account Representative Job DescriptionWe are seeking a skilled Insurance Account Representative to join our team at Traci Langill Insurance Agency.Key Responsibilities:Assist clients with insurance-related inquiries and issues.Sell and service Home and Auto insurance policies.Establish and maintain strong relationships with clients.Meet and exceed...

  • Customer Service Representative

    4 weeks ago

    Richmond Hill, Ontario, Canada Handyman Connection of York, ON Full time

    At Handyman Connection of York, ON, we're seeking a skilled Customer Service Representative to join our team. As a key member of our support staff, you'll be responsible for delivering exceptional customer service and ensuring our clients receive the highest level of care.Key ResponsibilitiesProvide timely and effective support to clients via phone, email,...

  • Customer Service Representative

    3 weeks ago

    Richmond Hill, Ontario, Canada Handyman Connection of York, ON Full time

    At Handyman Connection of York, ON, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective responses to customer inquiries via phone and emailResolve...

  • Customer Service Representative

    3 weeks ago

    Richmond Hill, Ontario, Canada Handyman Connection of York, ON Full time

    At Handyman Connection of York, ON, we're seeking a skilled Customer Service Representative to join our team. As a key member of our office support staff, you'll be responsible for delivering exceptional customer service and ensuring our clients receive top-notch support.Key Responsibilities:Provide timely and effective customer support via phone, email, and...

  • Insurance Sales Representative

    1 week ago

    Richmond Hill, Ontario, Canada Western Coast Insurance Services Full time

    Customer ProtectionAt Western Coast Insurance Services, we are seeking a skilled Insurance Sales Representative to join our team. As an Insurance Sales Representative, you will be responsible for meeting sales targets through quotes and referrals. Your primary goal will be to build lasting relationships with customers and provide them with the right...

  • Customer Service Representative

    4 weeks ago

    Richmond Hill, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Richmond Hill is looking for a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Provide friendly and...

  • Medical Equipment Sales and Service Representative

    3 weeks ago

    Richmond Hill, Ontario, Canada Amico Full time

    Job Title: Medical Equipment Sales and Service RepresentativeJob Summary: Amico Corporation is seeking a skilled Medical Equipment Sales and Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Pre and post-sale customer...

  • Customer Service Representative

    4 weeks ago

    Richmond Hill, Ontario, Canada Savers Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Savers. As a Customer Service Representative, you will be responsible for creating an exceptional experience for our customers, donors, and team members.Key ResponsibilitiesProvide excellent customer service and support to customers and donorsAssist with processing donations...

  • Customer Service Representative

    4 weeks ago

    Richmond Hill, Ontario, Canada Handyman Connection of York, ON Full time

    Customer Service Representative OpportunityHandyman Connection of York, ON is seeking a skilled Customer Service Representative to join our team. As a key member of our office support staff, you will be responsible for delivering exceptional customer service, managing customer interactions, and providing support to our team.Key ResponsibilitiesProvide timely...

  • Customer Service Representative

    2 days ago

    Richmond Hill, Ontario, Canada Canada Computers & Electronics Full time

    Job Title: Customer Service RepresentativeAt Canada Computers & Electronics, we are seeking a skilled and enthusiastic Customer Service Representative to join our retail team. This is a fantastic opportunity to work in a fast-paced environment where no two days are the same.The ideal candidate will possess excellent communication skills, both written and...

  • Medical Equipment Sales and Service Representative

    4 weeks ago

    Richmond Hill, Ontario, Canada Amico Full time

    Job Title: Medical Equipment Sales and Service RepresentativeJob Summary:Amico Corporation is a rapidly growing manufacturer of Medical Equipment with 9 manufacturing facilities employing over 1100 people across North America. We are seeking a skilled Medical Equipment Sales and Service Representative to join our team.Key Responsibilities:- Provide...

  • Customer Service Representative

    4 weeks ago

    Richmond Hill, Ontario, Canada SinglePoint Group International Full time

    About the RoleWe are seeking a skilled and customer-focused Customer Service Representative to join our team at SinglePoint Group International. As a key member of our customer life cycle management team, you will play a pivotal role in shaping the future of customer-centric solutions.Key ResponsibilitiesMonitor customer accounts and provide exceptional...

  • Customer Service Representative

    4 weeks ago

    Richmond Hill, Ontario, Canada Olympus Full time

    Job DescriptionOlympus is seeking a highly skilled Customer Service Representative to join our team in Richmond Hill, Ontario. As a key member of our Sales team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and accurate delivery of customer solutions, including order...

  • Sales Representative

    4 weeks ago

    Richmond Hill, Ontario, Canada Connex Telecommunications Inc. Full time

    We are seeking a skilled Sales Representative to join our team at Connex Telecommunications Inc. The ideal candidate will have a strong background in sales and be able to promote our products to existing clients.Key ResponsibilitiesAssess client needs and resources to recommend the appropriate goods or servicesTrain customers' staff in the operation and...