Client Care Supervisor

1 month ago

Richmond Hill, Ontario, Canada SPRINT Senior Care Full time
Job Summary

The Client Care Supervisor is a key role in our organization, responsible for ensuring the highest level of care and service to our clients. This position requires a strong background in gerontology and community settings, with a focus on supervising team members and coordinating daily operations.

Responsibilities
  • Supervise the direct care of clients and unionized staff
  • Ensure proper care is rendered in a safe and clean environment
  • Liaise with physicians, pharmacists, and other healthcare providers regarding client care
  • Provide regular input and feedback on clients to the Client Services Manager
  • Keep individuals in the circle of care aware of changes in the client's condition
  • Assist in developing comprehensive care plans and regular updates to the client care plan
  • Oversee medications for each client, including ordering, verifying, and distributing weekly medications, and maintaining medication records
  • Provide training to staff on delegated acts and supervise staff for appropriate medication procedures
  • Provide advice, coaching, and support to staff regarding medical/healthcare questions and concerns
  • Complete client assessments, including the interRAI CHA
  • Assist with client transfers to and from the hospital, ensuring all information is communicated within required timeframes
  • Serve as backup to Personal Support Workers, as required
  • Provide on-call services regularly and as required
  • Ensure that the activities of the residence support the mandate, mission, vision, and values of SPRINT Senior Care while adhering to SPRINT Senior Care's policies and procedures
  • Participate in the development, implementation, and evaluation of quality and risk management activities of the department and agency
  • Participate as an active member of the Department, Leadership, Accreditation, and Inter-disciplinary Teams
Qualifications
  • R.P.N. in good standing with the College of Nurses of Ontario
  • Minimum of two years of experience working in gerontology and/or community settings
  • Strong supervisory skills, with 2-4 years of supervisory experience within a unionized setting
  • Excellent communication and interpersonal skills, with the ability to establish a good rapport with staff, clients, families, and referral sources in a multicultural setting
  • Excellent understanding of the aging process, dementia, and the specific needs of the elderly, disabled, and caregivers
  • Sensitive to the cultural needs of clients from various ethnic groups
  • Self-directed, results-oriented, and capable of working independently as well as in a team environment
  • Excellent organizational, facilitation, conceptual, strategic, and problem-solving skills
  • Excellent knowledge of program evaluation, risk management, and quality improvement strategies
  • Proven ability to establish and maintain productive working relationships internally and externally with stakeholders and partner agencies
  • Demonstrates computer skills at an intermediate or higher level for the use of the Internet and the following Microsoft Office applications: Word, PowerPoint, Publisher, Excel, and Outlook
  • Demonstrates an intermediate level for database concepts and structures. Familiarity with the Alaya Care database is an asset
About SPRINT Senior Care

SPRINT Senior Care is a passionate team committed to providing client-centered, high-quality services to seniors in our service area. Our inclusive environment is one of many benefits for staff, including our dedication to staff wellness, a comprehensive benefits package for eligible employees, and comprehensive training and tuition reimbursement programs.

We encourage applications from candidates who reflect the diversity of our community. We appreciate all applications; however, only applicants selected for an interview will be contacted.

SPRINT Senior Care is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in our application or hiring processes, please contact Human Resources.

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