Dayforce HCM Support Analyst

2 weeks ago


Toronto, Ontario, Canada Accor Full time

Accor is a global leader in Augmented Hospitality, dedicated to delivering exceptional experiences for guests and colleagues worldwide. We strive to be the employer of choice, offering limitless opportunities for growth and development.

We are seeking a skilled Dayforce Application Support Analyst to join our team. This role will focus on analyzing, configuring, and providing support for our Human Capital Management (HCM) software platform, Dayforce by Ceridian.

Key Responsibilities:
  • Provide expert assistance with configuration enhancements and issue resolution for Dayforce.
  • Collaborate effectively with key stakeholders and global support teams to ensure optimal system performance.
  • Deliver on-site training sessions on various modules within Dayforce, empowering users with the knowledge they need.
  • Meticulously track change requests and evaluate system configuration changes for accuracy and impact.
  • Conduct regular audits to guarantee compliance with relevant laws and company policies.
Requirements:
  • Hands-on experience supporting Dayforce applications, demonstrating a deep understanding of its functionalities.
  • 3-5 years of experience working with HCM/Payroll systems, showcasing a proven track record in this domain.
  • Strong analytical and problem-solving skills, enabling you to identify and resolve complex issues efficiently.
  • Ability to manage multiple tasks simultaneously with minimal supervision, prioritizing effectively and meeting deadlines.
  • Proficiency in MS Excel, Teams, and SharePoint, leveraging these tools to enhance your work efficiency.
  • Excellent communication and collaboration skills, fostering strong relationships with colleagues and stakeholders.


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