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Toronto, Ontario, Canada BDO Full timePutting People First, Every DayBDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a culture of collaboration, innovation, and continuous...
Ceridian Dayforce HCM Team Lead
2 months ago
Transforming Business Operations with Excellence
BDO Canada LLP is a leading professional services firm that provides exceptional service to our clients. We are seeking a highly skilled Ceridian Dayforce HCM Team Lead to join our Solution Operations team, with the ability to work remotely from anywhere in Canada.
Overview:
The Ceridian Dayforce Team Lead is a critical role for the Solution Operations practice at BDO Canada LLP, focused on overseeing the effective delivery, maturity, and growth of the Ceridian Dayforce Operations Program. This role demands a seasoned professional with a minimum of 5 years of experience in leading client engagements, managing a team while executing on engagements leveraging their technical, problem-solving, and leadership skills to ensure optimal service delivery and client satisfaction.
Key Responsibilities:
- Lead the continuous delivery and improvement of the Ceridian Dayforce Operations program.
- Provide expert guidance and leadership to both internal teams and external clients, ensuring alignment with best practices and service expectations.
- Proactively manage the overall backlog and work assignments of the team, including the management of incidents and requests, ensuring swift resolution and minimal impact to client operations.
- Develop and maintain troubleshooting guides, diagnostic tools, and knowledge bases to enhance service efficiency and effectiveness.
- Oversee the efficient utilization of functional and technical resources and ensure all Knowledge Transfer Plans are up-to-date and effectively implemented.
- Strategically manage client relationships, setting and managing expectations across all stakeholders.
- Lead, mentor, and develop a team of technology professionals, fostering a culture of continuous improvement and service excellence.
- Contribute to the strategic planning and development of services offerings, identifying opportunities for growth and improvement.
- Ensure alignment with the company's architectural and delivery management standards, providing continuous feedback for delivery and service enhancements.
Success Metrics:
- Demonstrate a high level of technical expertise and leadership, reflecting BDO Canada LLP's core values of Integrity, Respect, and Collaboration.
- Deliver consistent, high-quality service that addresses client's ongoing operational needs and challenges.
- Actively participate in and promote a culture of innovation and continuous improvement within the managed services environment.
- Commit to continuous personal and professional development to remain at the forefront of industry trends and best practices.
Requirements:
- Minimum 5 years of experience executing on Ceridian Dayforce HCM engagements.
- Certification in Ceridian Dayforce HCM.
- Proven ability to solve complex problems in dynamic and diverse environments.
- Excellent time management and organizational skills, with a keen attention to detail.
- Extensive knowledge of ITIL best practices, with relevant certifications preferred.
- Exceptional communication and customer service skills, capable of managing and exceeding client expectations.
- Strong leadership and team development skills, with a track record of mentoring and developing high-performing teams.
- Experience in business process mapping, change management, and effectively managing multiple engagements simultaneously.
- Solid understanding of common HCM business practices, with additional certifications in related fields being a significant asset, such as:
- Canadian Payroll Association certification.
- Ceridian Canadian Payroll certification.
- Ceridian Canadian Benefits certification.
Benefits:
- Opportunity to work remotely from anywhere in Canada.
- Being part of a respected and supportive team that values your input and expertise.
- Access to continuous learning and development opportunities.
- Inclusive and innovative work culture focused on service excellence and career growth.
Why BDO Canada LLP?
We are a people-first organization that values our employees' growth and well-being. Our firm is committed to providing an environment where you can be successful in the following ways:
- We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO Canada LLP.
- We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
- We support your achievement of personal goals outside of the office and making an impact on your community.
Giving Back:
We are actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.
Total Rewards:
We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market-leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.
Everyone Counts:
We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity, and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity, and sexual orientation. If you require accommodation to complete the application process, please contact us.
Flexibility:
All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.
Our model is a blended approach designed to support the flexible needs of our people, the firm, and our clients. It's about creating work experiences that meet everyone's needs and providing flexibility to adjust when, where, and how we work to meet the expectations of our role.
Code of Conduct:
Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.
