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Ceridian Dayforce HCM Team Lead

2 months ago

Toronto, Ontario, Canada BDO Full time

BDO Canada is seeking a Ceridian Dayforce HCM Team Lead to join our Solution Operations (Managed Services) team, offering the flexibility of remote work from anywhere in Canada.

This crucial role within BDO Canada's Solution Operations practice focuses on overseeing the effective delivery, maturity, and growth of the Ceridian Dayforce Operations Program.

Your Opportunity

As a seasoned professional with a minimum of 5 years of experience leading client engagements and managing teams, you will leverage your technical, problem-solving, and leadership skills to ensure optimal service delivery and client satisfaction.

Key Responsibilities
  • Lead the continuous delivery and improvement of the Ceridian Dayforce Operations program.
  • Provide expert guidance and leadership to both internal teams and external clients, ensuring alignment with best practices and service expectations.
  • Proactively manage the overall backlog and work assignments of the team, including incident and request management, ensuring swift resolution and minimal impact on client operations.
  • Develop and maintain troubleshooting guides, diagnostic tools, and knowledge bases to enhance service efficiency and effectiveness.
  • Oversee the efficient utilization of functional & technical resources and ensure all Knowledge Transfer Plans are up-to-date and effectively implemented.
  • Strategically manage client relationships, setting and managing expectations across all stakeholders.
  • Lead, mentor, and develop a team of technology professionals, fostering a culture of continuous improvement and service excellence.
  • Contribute to the strategic planning and development of services offerings, identifying opportunities for growth and improvement.
  • Ensure alignment with the company's architectural and delivery management standards, providing continuous feedback for delivery and service enhancements.
How We Define Success
  • Demonstrating a high level of technical expertise and leadership, reflecting BDO's core values of Integrity, Respect, and Collaboration.
  • Delivering consistent, high-quality service that addresses client's ongoing operational needs and challenges.
  • Actively participating in and promoting a culture of innovation and continuous improvement within the managed services environment.
  • Committing to continuous personal and professional development to remain at the forefront of industry trends and best practices.
Your Experience and Education
  • Minimum 5 years of experience executing on Ceridian Dayforce HCM engagements.
  • Certification in Ceridian Dayforce HCM.
  • Proven ability to lead and manage teams effectively.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.