Product Support Specialist

1 day ago


Moncton, New Brunswick, Canada Brandt Full time
Job Title: Product Support Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Product Support Representative in our Moncton location.

This role is responsible for providing exceptional technical support to our customers, resolving issues efficiently, and ensuring a positive experience. The ideal candidate will possess excellent communication skills, a strong problem-solving attitude, and a passion for delivering outstanding customer service.

Key Responsibilities:
  • Deliver top-notch support to end-users using automated call distribution phone software;
  • Accurately gather customer information and diagnose technical issues involving GPS, Bluetooth, and other mobile communication technologies;
  • Resolve hardware and software problems in a timely and professional manner;
  • Process and record call transactions using designated tracking software;
  • Follow up with customers as needed and maintain a high level of customer satisfaction;
  • Stay up-to-date with system information, changes, and updates.
Requirements:
  • Strong knowledge of GPS, radio, and communication technologies;
  • Excellent communication and interpersonal skills;
  • Fluency in both French and English;
  • Ability to work in a team environment and provide exceptional customer service;
  • Strong problem-solving skills and attention to detail.

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.



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