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Product Support Specialist

2 months ago

Moncton, New Brunswick, Canada Brandt Full time

Brandt is seeking a skilled professional to join our team as a Product Support Representative for our Truck & Trailer division. This role is responsible for providing exceptional customer service, ensuring timely and accurate fulfillment of customer parts requests, and collaborating with our network of branch locations.

Key Responsibilities:

  • Initiate outbound sales calls to customers to promote products and services
  • Respond to customer inquiries regarding parts pricing, availability, and shipping times
  • Accurately process and fulfill customer parts orders
  • Provide expert support and assistance to customers and internal stakeholders
  • Collaborate with vendors to ensure customer parts requests are satisfied

Requirements:

  • Proven ability to multitask and navigate multiple systems simultaneously
  • Excellent customer service skills, with a focus on delivering high levels of satisfaction
  • Attention to detail to ensure accuracy and efficiency in customer interactions
  • Strong written and verbal communication skills, with the ability to engage with customers in a professional and courteous manner
  • Ability to work effectively in a fast-paced environment, with a focus on teamwork and collaboration

Preferred Qualifications:

  • Previous experience in the agricultural industry or a related field
  • Experience in outbound sales or customer service