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Product Support Specialist

2 months ago


Moncton, New Brunswick, Canada Brandt Full time
Job Summary

We are seeking a highly skilled and customer-focused Product Support Representative to join our team at Brandt. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities
  • Technical Support: Provide expert technical support to customers via phone, email, or other communication channels, resolving issues related to GPS technology, mobile communication, and other related systems.
  • Issue Resolution: Diagnose and resolve technical hardware and software issues, including troubleshooting connection problems, verifying proper hardware and software setup, and providing step-by-step solutions to customers.
  • Customer Service: Deliver exceptional customer service, ensuring that customers are satisfied with the support they receive, and that their issues are resolved in a timely and professional manner.
  • Documentation: Accurately process and record call transactions using designated tracking software, ensuring that all customer interactions are documented and tracked.
  • Team Collaboration: Work collaboratively with other team members to ensure that customer issues are resolved efficiently and effectively, and that all support-related tasks are completed in a timely manner.
Requirements
  • Language Skills: Fluency in both French and English is required.
  • Technical Knowledge: Strong knowledge of GPS, radio, and communication systems, as well as customer service principles and practices.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to customers.
  • Teamwork: Ability to work effectively in a team environment, collaborating with other team members to achieve common goals.