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Customer Support Specialist

2 months ago

Toronto, Ontario, Canada Miovision Full time
Job Title: Customer Support Specialist

Miovision is a global industry leader in providing innovative solutions for traffic management. We are seeking a highly organized and technical Customer Support Specialist to join our team.

Job Summary

The Customer Support Specialist will be the first point of contact for our customers, providing technical support and assistance with our intelligent transportation system (ITS) products. The successful candidate will have excellent communication skills, a strong understanding of networking systems, and the ability to troubleshoot complex technical issues.

Key Responsibilities
  • Respond to technical support tickets, chats, and other engagement procedures in a timely and professional manner.
  • Identify and resolve technical issues related to hardware, software, and networking systems.
  • Provide assistance with installing new hardware systems, software upgrades, and networking communications.
  • Document issues and case resolutions for future reference.
  • Collaborate with engineering teams to escalate technical issues and provide feedback on product improvements.
  • Contribute to the development of knowledge base articles and ensure our library of known issues and resolutions is up-to-date.
Requirements
  • 3+ years of experience in a technical support-related function.
  • Strong technical knowledge of networking systems and hardware.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Experience with remote desktop applications and help desk software.
What We Offer
  • Comprehensive health benefits starting on day one.
  • RRSP Matching Plan.
  • Variable Incentive Plan.
  • Mio-Days: extended three-day weekends and a Holiday Shutdown in December.
  • Virtual Healthcare Service providing employees and their families access to healthcare providers 24/7.
  • Internet subsidy and a remote work allowance.
  • Enhanced paternity and maternity leaves.
  • Unlimited vacation policy.
  • Wellness offerings (Fitness, Mindfulness).