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Customer Service Representative Supervisor
2 months ago
We are seeking a highly skilled Customer Service Representative Supervisor to join our team at New Age Granite And Marble Ltd. As a key member of our customer service team, you will be responsible for coordinating, assigning, and reviewing work to ensure exceptional customer satisfaction.
Key Responsibilities- Leadership and Team Management: Provide guidance and support to customer service representatives, ensuring they have the necessary tools and resources to excel in their roles.
- Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Work Coordination: Assign tasks, monitor progress, and review work to ensure quality and efficiency.
- Communication: Develop and maintain effective communication with customers, colleagues, and management to ensure seamless service delivery.
- Education: Secondary (high) school graduation certificate
- Experience: 2 years to less than 3 years of experience in a customer service role
- Skills: Excellent oral and written communication skills, ability to work in a fast-paced environment, and strong problem-solving skills
- Health Benefits: Comprehensive dental and healthcare plans
- Work-Life Balance: 35 hours per week, permanent employment
- Language: English
