Customer Service Representative
4 weeks ago
The Customer Care Representative, Bilingual (CCR) serves as the first point of contact and strives to provide exceptional customer experiences in support of multiple business units within Terumo Medical Canada, Inc. (TMCI). The CCR is responsible for managing and processing customer orders, resolving issues related to order status, shipment of products, returns, credits, and debits. The CCR plays a key role in driving process improvements, ensuring adherence to company policies and procedures to exceed customer expectations.
Key Responsibilities- Provides first point of contact for all customer inquiries and expedites customer orders as required.
- Manages and processes the order entry of all sales orders received by email, fax, phone, and electronic data interchange (EDI).
- Investigates and resolves problems related to shipment of products, returns, credits, and orders.
- Handles processing and issuing of RMA's and credits for returns.
- Partners with the field and inside sales teams to meet and exceed all service expectations.
- Participates in project team meetings to provide ideas, methods, or changes to processes to improve customer satisfaction and overall efficiencies.
- Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer's experience.
- Recognizes a customer complaint and forwards to the appropriate personnel based on TMCI's Quality Policies and Procedures.
- Completes the order processing of field-based inventory (Customer consignment) orders.
- Verifies customer pricing and processes special instructions for handling.
- Researches and reviews warehouse shipping returns with customers/sales and advises steps that will be taken to resolve issues.
- Works with the Accounts Receivable Team for timely resolution of order discrepancies.
- Exceptional customer service and listening skills.
- Excellent interpersonal, written, and verbal communication skills.
- Good organizational skills and the ability to work effectively as part of a team in a busy customer-driven environment.
- Strong analytical abilities and capability to research, extract, summarize, and communicate complex or diverse information.
- Strong ability to multi-task.
- Attention to detail; data entry accuracy.
- Knowledge of company products and customer service activity.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Post-secondary education degree required and minimum of 1 year experience in a customer-facing or order management role; or equivalent combination of education, relevant experience, and training.
- Experience working in the medical device industry highly desired.
- SAP experience strongly preferred.
Terumo Medical Corporation is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees and applicants.
-
Customer Service Representative
5 days ago
Vaughan, Ontario, Canada CAD Customer Service Full timeAt CAD Customer Service, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers and will strive to provide the absolute best customer experience in support of multiple business units within our organization.The ideal candidate will have...
-
Customer Service Representative
3 weeks ago
Vaughan, Ontario, Canada CAD Customer Service Full timeJob SummaryThe Customer Care Representative, Bilingual, serves as the primary point of contact for customers, providing exceptional service and support in a fast-paced environment. This role is responsible for managing customer orders, resolving issues, and driving process improvements to exceed customer expectations.Key ResponsibilitiesProvide first-class...
-
Customer Service Representative
3 weeks ago
Vaughan, Ontario, Canada CAD Customer Service Full timeJob SummaryThe Customer Care Representative, Bilingual, serves as the primary point of contact for customers, providing exceptional service and support in a fast-paced team environment. This role is responsible for managing and processing customer orders, resolving issues, and driving process improvements to exceed customer expectations.Key...
-
Customer Service Representative
3 weeks ago
Vaughan, Ontario, Canada CAD Customer Service Full timeJob SummaryThe Customer Care Representative, Bilingual, serves as the primary point of contact for customers, providing exceptional service and support in a fast-paced team environment. This role is responsible for managing and processing customer orders, resolving issues, and driving process improvements to exceed customer expectations.Key...
-
Customer Service Representative
3 weeks ago
Vaughan, Ontario, Canada CAD Customer Service Full timeJob SummaryThe Customer Care Representative, Bilingual, serves as the primary point of contact for customers, providing exceptional service and support in a fast-paced environment. This role is responsible for managing customer orders, resolving issues, and driving process improvements to exceed customer expectations.Key ResponsibilitiesProvide first-class...
-
Customer Service Representative
2 weeks ago
Vaughan, Ontario, Canada CAD Customer Service Full timeJob SummaryThe Customer Care Representative, Bilingual, serves as the primary point of contact for customers, providing exceptional service and support in a fast-paced environment. This role is responsible for managing customer orders, resolving issues, and driving process improvements to exceed customer expectations.Key ResponsibilitiesProvide first-class...
-
Customer Service Representative
2 weeks ago
Vaughan, Ontario, Canada CAD Customer Service Full timeJob SummaryThe Customer Care Representative, Bilingual, serves as the primary point of contact for customers, providing exceptional service and support in a fast-paced environment. This role is responsible for managing customer orders, resolving issues, and driving process improvements to exceed customer expectations.Key ResponsibilitiesProvide first-class...
-
Customer Service Representative
3 weeks ago
Vaughan, Ontario, Canada CAD Customer Service Full timeJob SummaryThe Customer Care Representative, Bilingual (CCR) serves as the first point of contact and strives to provide exceptional customer experience in support of multiple business units within Terumo Medical Canada, Inc. (TMCI). The CCR is responsible for the order management of all customer requests pertaining to product orders, and/or general...
-
Customer Service Representative
3 weeks ago
Vaughan, Ontario, Canada CAD Customer Service Full timeJob SummaryThe Customer Care Representative, Bilingual (CCR) serves as the first point of contact and strives to provide exceptional customer experience in support of multiple business units within Terumo Medical Canada, Inc. (TMCI). The CCR is responsible for the order management of all customer requests pertaining to product orders, and/or general...
-
Customer Service Representative
2 weeks ago
Vaughan, Ontario, Canada CAD Customer Service Full timeJob SummaryThe Customer Care Representative, Bilingual, serves as the first point of contact and strives to provide exceptional customer experience in support of multiple business units within Terumo Medical Canada, Inc. (TMCI). The CCR is responsible for the order management of all customer requests pertaining to product orders, and/or general inquiries...
-
Customer Service Representative
2 months ago
Vaughan, Ontario, Canada Aleem Ravji Insurance and Financial Services Full time{"title": "Customer Service Representative", "description": "Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Aleem Ravji...
-
Customer Service Representative
2 months ago
Vaughan, Ontario, Canada Aleem Ravji Insurance and Financial Services Full time{"title": "Customer Service Representative", "description": "Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Aleem Ravji...
-
Customer Service Representative
1 week ago
Vaughan, Ontario, Canada Lombardi Media Corporation Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Lombardi Media Corporation. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone and email.Key Responsibilities:Respond to customer inquiries in a timely and...
-
Customer Service Representative
1 month ago
Vaughan, Ontario, Canada CB Canada Full timeCustomer Service Representative Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at CB Canada. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and contributing to the growth and...
-
Customer Service Representative
1 month ago
Vaughan, Ontario, Canada CB Canada Full timeCustomer Service Representative Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at CB Canada. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and contributing to the growth and...
-
Customer Service Representative
2 weeks ago
Vaughan, Ontario, Canada beBee Professionals Full timeCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to provide exceptional customer service to our clients. The ideal candidate will have a minimum of two years of customer service experience, excellent communication and interpersonal skills, and the ability to work independently and as part of a team.Key...
-
Customer Service Representative
1 week ago
Vaughan, Ontario, Canada Lombardi Media Corporation Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Lombardi Media Corporation. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone and email.Key Responsibilities:Respond to customer inquiries in...
-
Customer Service Representative
3 weeks ago
Vaughan, Ontario, Canada CB Canada Full timeCustomer Service Representative Job DescriptionWe are seeking an articulate and highly-skilled Customer Service Representative to join our team in the growing Manufacturing industry. As a Customer Service Representative, you will be responsible for creating durable and productive customer relationships in a fast-paced and dynamic environment.Key...
-
Customer Service Representative
3 weeks ago
Vaughan, Ontario, Canada CB Canada Full timeCustomer Service Representative Job DescriptionWe are seeking an articulate and highly-skilled Customer Service Representative to join our team in the growing Manufacturing industry. As a Customer Service Representative, you will be responsible for creating durable and productive customer relationships in a fast-paced and dynamic environment.Key...
-
Customer Service Representative
2 weeks ago
Vaughan, Ontario, Canada Challenger Motor Freight Full timeAt Challenger Motor Freight, we're looking for a skilled Customer Service Representative to join our team. As a key member of our sales team, you'll play a crucial role in supporting our sales representatives and ensuring exceptional customer satisfaction.Key Responsibilities:Collaborate with senior sales staff to create and maintain sales reports.Establish...
