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Customer Service Representative Supervisor

1 month ago

Vaughan, Ontario, Canada Planta Greenhouses Full time
Job Title: Customer Service Representative Supervisor

We are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at Planta Greenhouses. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring that our customers receive the highest level of service.

Key Responsibilities:
  • Lead a team of customer service representatives to ensure that customer inquiries are resolved in a timely and professional manner.
  • Conduct performance reviews and provide feedback to team members to improve their performance.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Maintain accurate records of customer interactions and resolve any issues that may arise.
  • Collaborate with other departments to ensure that customer needs are met and exceeded.
Requirements:
  • 2 years of experience in a customer service role, preferably in a supervisory capacity.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a talented team of professionals who are passionate about delivering exceptional customer service.