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Manager, Payments Incident Response, Global Transaction Banking
2 months ago
About Scotiabank
Scotiabank is a leading bank in the Americas, committed to helping our customers, their families, and their communities achieve success through a broad range of advice, products, and services.
Job Summary
We are seeking a highly skilled Incident Response Manager to join our Global Payments team. As a key member of our team, you will be responsible for supporting a global payments resiliency framework, focused on executing effective recovery strategies and tactics in the event of a payment systems outage.
Key Responsibilities
- Engage in and support the incident response process for payment applications, including the timely identification, classification, prioritization, and resolution of payment-related incidents.
- Prioritize efforts to identify and mitigate client impact during incidents and effectively communicate with clients and stakeholders to uphold trust and transparency.
- Identify and track action items aimed at improving payments resiliency based on post-incident reviews and RCA findings. Ensure accountability and follow-up on action items to drive continuous improvement in payment systems reliability and stability.
- Drive the identification, definition, and benefits quantification of operational change proposals created to improve resiliency through prevention and effective recovery from payment outages.
- Optimize resilient operational processes and drives end-to-end operational efficiency by collaborating with payment transformation teams across business, operations, finance, compliance, AML, and technology.
- Seek a deep understanding of the end-to-end payment process, working across operational teams in GWO (Global Wholesale Operations), MTO (money Transfer Operations), Treasury, Finance, Global Ops, BSC, Canadian Banking and Compliance to ensure successful implementation of target state processes.
Requirements
- Bachelor's degree in business administration, Engineering, Computer Science, or related field.
- 3+ years of experience in payments operations, incident management, or related field.
- Excellent communication skills with the ability to effectively collaborate with cross-functional teams and stakeholders.
- Knowledge of the high-value payments domain including wire payments, SWIFT, ISO20022, FI Clearing, Financial Market Infrastructures (FMI), and other global RTGS models.
- Solid knowledge of the domestic low-value payments domain including ACSS, EFTs, ACHs, bill payments, cheque processing and clearing, Interac, and real-time payment and settlement frameworks in production and under development.
- An Agile mindset with a focus on delivering business value associated with operations transformation.
- Experience in other areas of capital markets including FX, reconciliation, settlement.
- Ability to design and navigate through conflicting priorities, turning ambiguity into clarity in a fast-changing environment.
- Strong analytical skills, results orientation, and data-driven approach in decision making (via KPIs and metrics).
- Proven leadership, collaboration, and presentation skills.
- Certification in relevant areas such as ITIL or PMP is a plus.
Work Arrangement
This is a hybrid role where our employees work mostly from home, with occasional days in the office. This is subject to change based on the needs of the business.
