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Banquet Captain

2 months ago

Chilliwack, Canada Coast Hotels Full time

Job Summary:

The Banquet Captain will contribute to the overall success of the hotel by providing exceptional customer service to the banquet and catering function within the Food & Beverage operations. This role will oversee the work of others within the banquet and catering area during specific shifts.

Key Responsibilities:

  • Business Leadership: Plan, coordinate, and direct the food, beverage, meeting, and audio visual services for a specific event within a property; handle any guest concerns or complaints; play a supervisory role in the handling of cash, cheques, credit and debit card transactions, cash floats and bar inventory control.
  • Customer Service: Provide customer service through the completion of routine duties and tasks such as taking, relaying, and serving food and/or beverage orders, providing food and/or beverage product knowledge, managing reservations, handling cash, cheques, credit and debit card transactions in accordance with Hotel Policies.
  • Team Leadership: Effectively communicate goals to team members; demonstrate a superior customer service attitude with internal/external contacts; check on guest satisfaction and follow up on requests where possible and appropriate.
  • Event Execution: Set-up/take-down of events in accordance with Banquet Event Orders (BEOs); adhere to quality and industry standards when completing tasks; ensure the safety and security of the property, the ambassadors and guests when completing tasks.
  • People & Culture Leadership: Connect with and engage Ambassadors in their work; oversee the work of others during a specific shift, including delegating work flow, motivating and providing guidance to team members for the achievement of specific end results.

Requirements:

  • Bachelor's degree or Diploma in Hospitality or equivalent combination of education and experience.
  • Industry-specific certifications such as FOODSAFE and Serving It Right/Pro-Serve are mandatory.
  • Hepatitis A vaccination is recommended.
  • Cash handling experience is an asset.
  • Professional attitude and appearance.
  • Ability to lead others, and strong time management and organizational skills.
  • Advanced knowledge of health and safety regulations.
  • Excellent communication, interpersonal, and customer service skills.
  • Ability to multi-task and high attention to detail.
  • Exemplifies Coast's Core Values and enjoys working in a culture of accountability.
  • Able to work flexible hours including evenings, weekends and holidays.