Customer Support IT SaaS Specialist
5 days ago
About the Role
We are seeking a highly skilled and experienced Customer Support IT SaaS Specialist to join our team at Jonas Software UK. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients worldwide.
Key Responsibilities
- Provide timely and effective technical support to customers via various communication channels
- Resolve customer complaints and issues in a professional and courteous manner
- Collaborate with internal teams to identify and resolve technical issues
- Develop and maintain knowledge of our software solutions and technical capabilities
- Participate in training and development programs to enhance technical skills and knowledge
- Contribute to the development of knowledge base articles and other support resources
- Work closely with customers to understand their needs and provide tailored solutions
- Identify and report technical issues and trends to management
Requirements
- 3-5 years of experience in a customer support role, preferably in a software or IT industry
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong analytical and technical skills, with a focus on software applications
- Experience with software programs such as Asana, Bugzilla, and Teams is an asset
- Knowledge of web-based software (SaaS) is a plus
About Jonas Software UK
Jonas Software UK is a leading provider of enterprise management software solutions to various industries. We are committed to delivering exceptional customer service and support to our clients, and we are seeking a talented and experienced individual to join our team.
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