Customer Support IT SaaS Specialist

5 days ago


Whistler, British Columbia, Canada Jonas Software UK Full time

About the Role

We are seeking a highly skilled and experienced Customer Support IT SaaS Specialist to join our team at Jonas Software UK. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients worldwide.

Key Responsibilities

  • Provide timely and effective technical support to customers via various communication channels
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to identify and resolve technical issues
  • Develop and maintain knowledge of our software solutions and technical capabilities
  • Participate in training and development programs to enhance technical skills and knowledge
  • Contribute to the development of knowledge base articles and other support resources
  • Work closely with customers to understand their needs and provide tailored solutions
  • Identify and report technical issues and trends to management

Requirements

  • 3-5 years of experience in a customer support role, preferably in a software or IT industry
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and technical skills, with a focus on software applications
  • Experience with software programs such as Asana, Bugzilla, and Teams is an asset
  • Knowledge of web-based software (SaaS) is a plus

About Jonas Software UK

Jonas Software UK is a leading provider of enterprise management software solutions to various industries. We are committed to delivering exceptional customer service and support to our clients, and we are seeking a talented and experienced individual to join our team.



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