IT Service Continuity Specialist

1 week ago

Dorval, Quebec, Canada Air Canada Full time

About the Role

As an IT Service Continuity Specialist at Air Canada, you will play a critical role in ensuring the airline's IT systems and services are resilient and can withstand disruptions. Reporting to the Sr. Manager, IT & Cybersecurity Governance, you will provide subject matter expertise to support the development, planning, and execution of Business Impact Analyses (BIA) across Air Canada branches in support of established Business Continuity Plans (BCPs).

Key Responsibilities

  • Collaborate with IT stakeholders to identify and document critical asset data points to enable impact assessments.
  • Define and document key service continuity requirements, such as recovery time objective (RTO), recovery point objective (RPO), and maximum tolerable downtime (MTD).
  • Assist in establishing the BIA process and related scoring scale to evaluate and quantify business impacts. Align recovery targets with the business impact of downtime and data loss.
  • Analyze Air Canada Branch Business Continuity Plans (BCP's) and conduct business impact assessments and evaluation of threats to determine mission-critical business processes and business continuity needs.
  • Ensure all Service Level Agreements for recovery are aligned with required targets (Air Canada internal & Vendor). Identify gaps and raise risks through the established Risk Management process.
  • Provide/coordinate technical expertise to assist Branches in identifying workarounds to compensate for the loss of IT applications/systems in the event of a disruption.
  • Support the integration of IT service continuity plans with the broader organizational business continuity plan (BCP).
  • Develop collaborative working relationships across Air Canada branches, Emergency Response Team, IT, and Vendors to collect data, perform analyses, and contribute to the implementation of a broader IT Service Continuity practice.
  • Partner with IT Service Management to establish an ongoing communication process for ensuring the accuracy of BIA's and related critical applications (decommissioning of applications, new applications).
  • Develop a roadmap/schedule for annual analysis and review of BIA's with Air Canada Business Branches in alignment with BCP review timeline.
  • Develop a roadmap/schedule for annual analysis and review of BIA targets vs. SLA's with IT Stakeholders and Vendors.
  • Support all other areas of Technology Service Continuity as required (planning, training, documentation, testing, reporting, etc.).

Requirements

  • Bachelor degree or equivalent relevant experience
  • 10+ years' experience in IT
  • 5+ years' experience related to IT Service Continuity
  • In-depth knowledge of Business Impact Assessments (BIA), Recovery Time Objective (RTO), Recovery Point Objective (RPO), and Maximum Tolerable Downtime (MTD)
  • COBIT, ITIL, or other relevant certification preferred
  • Excellent verbal and written communication skills with the ability to influence the actions of internal stakeholders and manage relationships with external stakeholders.
  • Experience in the development of IT processes, methods, standards, tools, and measurement/scorecards
  • Experience in risk and controls assessment
  • Strong teamwork skills, embodies Air Canada's philosophies, vision, and values
  • Proven ability to work cross-functionally, communicate succinctly and efficiently

Conditions of Employment

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees' unique contributions to our company's success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.

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