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IT Service Continuity Specialist

2 months ago

Dorval, Quebec, Canada Air Canada Full time
About the Role

We are seeking a highly skilled IT Service Continuity Specialist to join our team at Air Canada. As a key member of our IT organization, you will play a critical role in ensuring the continuity of our business operations in the event of a disruption.

Key Responsibilities
  • Collaborate with IT stakeholders to identify and document critical asset data points to enable impact assessments.
  • Define and document key service continuity requirements, such as recovery time objective (RTO), recovery point objective (RPO), and maximum tolerable downtime (MTD).
  • Assist in establishing the Business Impact Analysis (BIA) process and related scoring scale to evaluate and quantify business impacts.
  • Analyze Air Canada Branch Business Continuity Plans (BCP's) and conduct business impact assessments and evaluation of threats to determine mission critical business processes and business continuity needs.
  • Ensure all Service Level Agreements for recovery are aligned with required targets (Air Canada internal & Vendor). Identify gaps and raise risks through the established Risk Management process.
  • Provide/coordinate technical expertise to assist Branches in identifying workarounds to compensate for the loss of IT applications/systems in the event of a disruption.
  • Support the integration of IT service continuity plans with the broader organizational business continuity plan (BCP).
  • Develop collaborative working relationships across Air Canada branches, Emergency Response Team, IT and Vendors to collect data, perform analyses, and contribute to the implementation of a broader IT Service Continuity practice.
  • Partner with IT Service Management to establish an ongoing communication process for ensuring the accuracy of BIA's and related critical applications (decommissioning of applications, new applications).
  • Develop a roadmap/schedule for annual analysis and review of BIA's with Air Canada Business Branches in alignment with BCP review timeline.
  • Develop a roadmap/schedule for annual analysis and review of BIA targets vs. SLA's with IT Stakeholders and Vendors.
  • Support all other areas of Technology Service Continuity as required (planning, training, documentation, testing, reporting, etc.).
Requirements
  • Bachelor degree or equivalent relevant experience.
  • 10+ years' experience in IT.
  • 5+ years' experience related to IT Service Continuity.
  • In-depth knowledge of Business Impact Assessments (BIA), Recovery Time Objective (RTO), Recovery Point Objective (RPO), and Maximum Tolerable Downtime (MTD).
  • COBIT, ITIL or other relevant certification preferred.
  • Excellent verbal and written communication skills with the ability to influence the actions of internal stakeholders and manage relationships with external stakeholders.
  • Experience in the development of IT processes, methods, standards, tools and measurement/scorecards.
  • Experience in risk and controls assessment.
  • Strong teamwork skills, embodies Air Canada's philosophies, vision and values.
  • Proven ability to work cross-functionally, communicate succinctly and efficiently.