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Customer Service Supervisor

2 months ago

Toronto, Ontario, Canada BreathIn' Therapy Ltd. Full time
Job Title: Customer Service Supervisor

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at BreathIn' Therapy Ltd.

Job Summary:

The Customer Service Supervisor will be responsible for leading a team of customer service representatives, providing guidance and support to ensure excellent customer service delivery. The successful candidate will have a strong background in customer service, supervisory experience, and excellent communication skills.

Key Responsibilities:
  • Lead a team of customer service representatives to achieve excellent customer service delivery
  • Provide guidance and support to team members to ensure they have the necessary skills and knowledge to perform their duties
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Conduct performance reviews and provide feedback to team members
  • Collaborate with other departments to ensure seamless customer service delivery
  • Identify and implement process improvements to increase efficiency and productivity
Requirements:
  • 3+ years of experience in customer service, preferably in a supervisory role
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively with other departments
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to make a real difference in the lives of our customers

We thank all applicants for their interest; however, only those selected for an interview will be contacted.