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Amazon Sr. Staffing Administrator
2 months ago
We are seeking a highly skilled and experienced Sr. Staffing Administrator to join our Workforce Staffing team at Amazon Canada Fulfillment Services, ULC. As a Sr. Staffing Administrator, you will play a critical role in ensuring the success of our hiring initiatives and providing exceptional customer service to our candidates and stakeholders.
Key Responsibilities- Lead the planning, execution, and audit of New Hiring Events (NHE) to meet labor order demands and fill positions on time.
- Meet critical deadlines for initiating background screening and completing drug test processes to achieve labor orders.
- Ensure 100% compliance with work authorization documentation for associates.
- Consult with applicants on the best match for their desired position and available opportunities in the area.
- Guide applicants through the hiring process in accordance with Amazon's policies and procedures.
- Effectively execute NHE activities, including Greeter, Welcome Event Presenter, Candidate Care Specialist, Computer Assistance, and Badge Photo.
- Utilize Applicant Tracking Systems to move candidates through the application process and update appointment arrival status for NHE.
- Initiate Candidate onboarding and match them to the proper requisition.
- Resolve candidate escalation issues by contacting them to identify issues, offering to reschedule them, or assisting candidates with technology issues or other concerns.
- Partner with Staffing Manager to support community groups, such as workforce development agencies or local community colleges, to leverage grassroots sourcing channels to develop talent communities to fill positions.
- Contact candidates with cleared contingencies to eliminate risk of not meeting labor orders.
- Ensure all documents are scanned into the digital file management system.
- Train Sr. Staffing Administrators, Staffing Administrators, and Staffing Ambassadors on best practices and ensure standard work is followed.
- Maintain confidentiality on candidate-sensitive topics.
- Track and maintain statistics on the effectiveness of Recruitment through weekly reports on recruiting data for presentation to HR leadership and business partners.
- Must be able to travel as needed to conduct events in various locations within your designated Node or assigned geographical area. Transport NHE supplies and materials to/from off-site hiring events.
- Sr. Staffing Administrators are required to work a flexible schedule, including varying shifts, evenings, and weekends in multiple sites. Overtime may also be required to support the needs of the business.
- Local travel up to 75% required.
- National travel up to 10% of the time.
- Bachelor's degree or equivalent, or experience in a professional field or military.
- 2+ years' experience in a fast-paced, customer-oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources, or another related field.
- Intermediate to advanced level proficiency with Microsoft Office (Word, Excel, PowerPoint) required, as well as tech understanding of other platforms.
- 3+ years of experience in a fast-paced, customer-oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources, or another related field, with a minimum of one year of experience in HR/staffing.
- Experience with Applicant Tracking Systems or other tracking and reporting systems.
- Exceptionally strong interpersonal verbal/written skills.
- Ability to work with very diverse groups of people at all levels of authority.
- Flexibility and adaptability in dealing with rapidly changing priorities and demands, including daily work location and business line support.
- Ability to work in a complex organization that is fast-paced and constantly changing to meet current challenges. This position must function in this environment on a daily basis and react quickly to meet pressing needs.
- Must be analytical, have strong initiative, and the ability to work independently with minimal direction/supervision.
- Excellent problem-solving skills and the ability to meet competing deadlines under pressure while maintaining accuracy and strong attention to detail.
- Bilingual written/speaking is desirable.
- Technical coding skills are a plus.