Retail Operations Leader

4 weeks ago

Bowmanville, Ontario, Canada Ardene Full time

Position Overview

Are You the One?

If you are an enthusiastic and driven leader with a passion for fashion retail, we are eager to connect with you.

Role Summary

The Store Manager collaborates with the District Supervisor to manage all aspects of store operations, while also strategizing to enhance sales and profitability. This role encompasses responsibilities in merchandising, customer service, and the training and development of the team.

The Store Manager is expected to uphold all company policies and procedures, serving as a role model by demonstrating professionalism and integrity. Creating a culture of trust and respect within the team is essential. They must approach customer and employee matters with an open mind, actively listen, and make fair and just decisions. Monitoring team performance and addressing any issues promptly is a key responsibility. The Store Manager is tasked with fostering a positive experience for both customers and employees.

Key Responsibilities

  1. Partnering with the District Supervisor to formulate and execute strategies aimed at achieving the store's sales and profit objectives.
  2. Training the store team (existing staff and new recruits) on company standards and protocols as outlined in the employee manual.
  3. Addressing performance issues with the support of the District Supervisor and resolving conflicts effectively.
  4. Recruiting and nurturing talent by inspiring the team and acknowledging exemplary performance.
  5. Carrying out administrative and operational tasks as necessary.
  6. Executing opening and closing procedures in accordance with operational guidelines.
  7. Ensuring compliance with health and safety regulations.
  8. Preparing and overseeing the weekly employee schedule.
  9. Managing customer complaints and resolving them promptly.
  10. Adhering to all head office directives regarding store operations.
  11. Processing and overseeing all incoming merchandising shipments.
  12. Managing returns to head office as required.
  13. Following company policies and regulations as stated in the employee manual.
  14. Handling cash, credit, and debit transactions at the register.

Qualifications

  1. 2-3 years of experience in retail management.
  2. High school diploma or equivalent qualification.
  3. Experience or education in visual merchandising.
  4. Strong business acumen.
  5. Proven ability to develop people and assess talent.
  6. Excellent time management and prioritization skills.
  7. Capability to manage stress in a fast-paced environment.
  8. Ability to delegate tasks and take ownership of responsibilities.
  9. Proficient in leading a team in a positive and inclusive manner.

Physical Requirements

  1. Ability to stand for extended periods and climb ladders.
  2. Capable of moving, lifting, and handling merchandise and fixtures weighing up to 30 pounds.

Availability Requirements

  1. Flexible availability including days, evenings, and weekends.

The average wage for this position is $19.80 per hour.

This job description is not exhaustive. Employees may be required to perform other related duties to meet the ongoing needs of the company.

Benefits

  • Group insurance coverage.
  • Potential for bonuses.
  • A dynamic and friendly work environment.
  • Casual dress code.
  • Employee discounts.
  • Enhanced eligibility for Ardene Rewards.
  • Paid time off for birthdays and wellness days.
  • Wellness initiatives.
  • Engaging contests.
  • Opportunities for career advancement.

At Ardene, you are more than just an employee – you are part of a vibrant, dynamic, and energetic family.

Ardene is committed to equal opportunity employment and does not discriminate based on race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status, or any other characteristic protected by applicable laws. Accommodations for individuals with disabilities are available upon request during the selection process. Selection decisions are based solely on job-related factors.

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