FOH Supervisor

13 hours ago

Toronto, Ontario, Canada e11even Full time
Job Title: FOH Supervisor

As a valued member of the e11even team, you will be responsible for delivering exceptional food and beverage service to our guests at all times by embodying our Visions and Values.

Key Responsibilities:
  • Lead by example and provide ongoing coaching/training/motivation to the e11even restaurant team.
  • Collaborate with the restaurant manager to prepare and organize seating plans.
  • Ensure pre-opening duties are completed and staff are assigned sections.
  • Verify the accuracy of incoming deliveries; ensure they are properly secured.
  • Assist in expediting food orders to the dining room.
  • Ensure order discrepancies are quickly resolved.
  • Supervise the floor during service; respond to customer concerns.
  • Ensure closing duties are completed in an accurate manner.
  • Document service issues and resolutions.
  • Assist with other administrative functions including employee performance reviews.
  • Accurately and efficiently administer scheduling and attendance records.
  • Adhere to MLSE service standards and policies.
  • Follow all MLSE Health & Safety policies and procedures.
  • Work in compliance with the provisions of the Occupational Health & Safety Act.
  • Perform other duties as required.
Qualifications:
  • Must be available to work evenings, weekends, and holidays as required.
  • Supervisory or management experience in a high-volume restaurant is an asset.
  • Solid understanding and practical knowledge of restaurant business principles and service etiquette.
  • Effective team management experience.
  • A proactive approach toward day-to-day activities and shifting demands.
  • Comprehensive knowledge of food and wine.
  • Competent with POS (Point of Sales).
  • An aptitude for identifying and assessing details.
  • Exceptional interpersonal and communication skills.
  • Proven to perform well under pressure; manage multiple priorities simultaneously.
  • Work in compliance with the provisions of the Occupational Health & Safety Act.
  • An ongoing awareness and responsiveness to client satisfaction.

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