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FOH Supervisor

2 months ago

Toronto, Ontario, Canada e11even Full time
Job Title: FOH Supervisor

As a valued member of the e11even team, you will be responsible for delivering exceptional food and beverage service to our guests at all times by embodying our Visions and Values.

Key Responsibilities:
  • Lead by example and provide ongoing coaching, training, and motivation to the e11even restaurant team.
  • Collaborate with the restaurant manager to prepare and organize seating plans.
  • Ensure pre-opening duties are completed and staff are assigned sections.
  • Verify the accuracy of incoming deliveries and ensure they are properly secured.
  • Assist in expediting food orders to the dining room.
  • Resolve order discrepancies promptly.
  • Supervise the floor during service and respond to customer concerns.
  • Ensure closing duties are completed accurately.
  • Document service issues and resolutions.
  • Support administrative functions, including employee performance reviews.
  • Manage scheduling and attendance records efficiently.
  • Adhere to MLSE service standards and policies.
  • Comply with MLSE Health & Safety policies and procedures.
  • Work in accordance with the Occupational Health & Safety Act.
Qualifications:
  • Availability to work evenings, weekends, and holidays as required.
  • Supervisory or management experience in a high-volume restaurant is an asset.
  • Strong understanding of restaurant business principles and service etiquette.
  • Effective team management experience.
  • A proactive approach to day-to-day activities and shifting demands.
  • Comprehensive knowledge of food and wine.
  • Competence with POS (Point of Sales).
  • Aptitude for identifying and assessing details.
  • Exceptional interpersonal and communication skills.
  • Ability to perform well under pressure and manage multiple priorities.
  • Compliance with the Occupational Health & Safety Act.
  • Ongoing awareness and responsiveness to client satisfaction.

Learn more about the culinary experience at MLSE