Customer Success Operations Specialist
6 days ago
We are seeking a highly skilled Customer Success Operations Specialist to join our team at Assent. This is an exciting opportunity to work with a dynamic organization that values innovation and customer satisfaction.
Key Responsibilities- Renewal Management: Collaborate with the sales team to secure renewals and meet targets for DSS clients by leveraging scalable outreach strategies.
- Process Improvement: Identify areas of improvement within existing processes and implement solutions to enhance efficiency and effectiveness.
- Workflow Optimization: Develop and optimize workflows, tools, and systems to streamline operations and support the team in delivering excellent customer service.
- Customer Data Analysis: Analyze customer data to identify trends, insights, and opportunities for improvement.
- Scalable Process Design: Design and implement scalable processes and solutions to support the growing needs of the business and the customer success team.
- Process Automation: Lead initiatives to digitize and automate manual processes, enhancing the team's ability to manage a larger customer base effectively.
- Training and Development: Support the team by providing training and development opportunities focused on operational excellence and best practices.
- Experience: Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field.
- Knowledge: Working knowledge of consultative customer management and/or project management roles.
- Industry Experience: Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset.
- Technical Skills: Solid Microsoft Excel skills - you know how to harness the power of pivot tables and lookup functions for data management and analysis.
At Assent, we value our team members' well-being and offer a range of benefits to support their physical and mental health. We also provide opportunities for professional development and growth, as well as a collaborative and inclusive work environment.
We are committed to diversity, equity, and inclusion, and strive to create a workplace where all team members feel valued, respected, and empowered to contribute their best work.
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Customer Success Operations Specialist
3 days ago
Ottawa, Ontario, Canada Assent Full time{"title": "Customer Success Operations Specialist", "description": "Job SummaryWe are seeking a highly skilled Customer Success Operations Specialist to join our team at Assent. This role will be responsible for managing renewals, driving operational efficiency, and designing scalable processes to support our Digital Solution Strategy (DSS) team.Key...
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Customer Success Operations Specialist
3 days ago
Ottawa, Ontario, Canada Assent Full time{"title": "Customer Success Operations Specialist", "description": "Job SummaryWe are seeking a highly skilled Customer Success Operations Specialist to join our team at Assent. This role will be responsible for managing renewals, driving operational efficiency, and designing scalable processes to support our Digital Solution Strategy (DSS) team.Key...
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Customer Success Operations Specialist
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Ottawa, Ontario, Canada Assent Full timeAbout the RoleWe are seeking a highly skilled Customer Success Operations Specialist to join our team at Assent. This is a unique opportunity to make a significant impact on our business by streamlining operations and improving processes for our Digital Solution Strategy (DSS) team.Key ResponsibilitiesRenewal Management: Support the sales team in securing...
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Customer Success Operations Specialist
1 week ago
Ottawa, Ontario, Canada Assent Full timeAbout the RoleWe are seeking a highly skilled Customer Success Operations Specialist to join our team at Assent. This is a unique opportunity to make a significant impact on our business by streamlining operations and improving processes for our Digital Solution Strategy (DSS) team.Key ResponsibilitiesRenewal Management: Support the sales team in securing...
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