Technical Support Specialist

3 weeks ago

Toronto, Ontario, Canada Kinka Family Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Kinka Family. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our users, ensuring that they have a seamless and efficient experience with our systems and applications.

Key Responsibilities:
  • Provide technical support and assistance to users via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer systems, software, and hardware
  • Collaborate with other technical teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base articles
  • Participate in the design and implementation of new technical systems and processes
Requirements:
  • 1-2 years of experience in a technical support role
  • Strong knowledge of computer systems, software, and hardware
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

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