Vessel Operations Manager

1 week ago

Toronto, Ontario, Canada Hornblower Cruises and Events Full time
Job Description

About the Role:

The Port Captain will be responsible for ensuring the safe and secure operation of our passenger vessels in Toronto. This includes overseeing the safety and security of the crew and passengers, as well as ensuring compliance with all relevant regulations and laws.

Key Responsibilities:

  • Oversee the safety and security of the crew and passengers
  • Ensure compliance with all relevant regulations and laws
  • Assign tasks and provide direction to deck crew
  • Stand bridge watch and ensure safe navigation and maneuvering of the vessel
  • Ensure all navigation charts are up to date and bridge equipment is in working condition
  • Ensure all lifesaving and firefighting equipment is in readiness condition
  • Provide an exceptional guest experience as prescribed in our RESPECT Service System
  • Responsible for pre-cruise preparation, supervision of crew, proper piloting of vessel, and vessel reporting system
  • Conduct pre-cruise meetings and communicate to crew all necessary information regarding the cruise
  • Carry out regular safety inspections of the boat and ensure the vessel is in seaworthiness
  • Gather pertinent cruise event details from other departments to ensure special guest requests are fulfilled
  • Ensure staff and guests adhere to all safety standards and procedures
  • Ensure crew wears proper PPE, especially when carrying out critical activities
  • Organize and participate in the execution of the Safety Program, including emergency drills
  • Participate in the proper maintenance of all ship's systems and boarding facilities
  • Carry out various checks as required by the Planned Maintenance System
  • Stand watch to look for obstructions in the vessel's path or locate navigational aids
  • Ensure adherence to Transport Canada rules and regulations and other federal and local rules and regulations
  • Ensure strict compliance to Emergency Response and Evacuation Plan
  • Execute other projects as assigned by management
  • Deliver training and vessel familiarization to new crew
  • Adhere to Company's performance management guidelines for all discipline and termination situations
  • Develop positive working relationships with department heads and peers
  • Develop strong teamwork within the staff
  • Resolve guest problems in conjunction with the on-duty Restaurant Manager
  • Complete all shift records: checklist, logbook, Radio log, and safety training documentation
  • Ensure accident/incident/Near miss forms are duly filled, reported, and sent to the Director of Marine
  • Ensure monthly safety inspection of the vessel is carried out at regular intervals
  • Maintain the cleanliness and safety of the vessel and assist in the Sanitization of the boat as required
  • Load or unload materials from vessels
  • Ensure safe means of embarkation and disembarkation of passengers and crew
  • Handle lines to moor vessels to the pier when necessary
  • Assist Engineer in operating and maintaining ship equipment such as engines and generators
  • Escalate any mechanical or maintenance issues to the Director of Marine
  • Be prepared to begin work at the scheduled time
  • Maintain uniform and personal grooming in compliance with appearance standards
  • Manage and approve crew time off, sick time, and all other requests
  • Create and manage crew schedules
  • Accountable for providing Captains with the tools, documentation, and schedules to deliver training, drills, and safety talks
  • Ensure Captains are conducting and recording training drills and safety talks
  • Together with HR, ensure all training and required certifications for the Marine Operations department are up to date
  • Review and recommend updates to the departmental policies, procedures, and plans, including the Safety Management System (SMS) and the Vessel Security Plan (VSP)
  • Recommend, plan, and execute projects as directed by the Director, Marine Operations
  • Assist in the preparation and achievement of the marine operating/capital budget and strategic plan
  • Work with Associate Director Marine Operations and other department Managers to share information, ideas, and strategies for continuous improvement
  • Develop new and innovative ways to enhance safety, operational efficiency, and guest experience
  • Ensure ongoing cost analysis and containment in responsible areas
  • Participate in marine vessel maintenance in shoulder season, assisting engineering team with projects and off-season repairs
  • Assist with the recruitment, placement, and onboarding of new crew, including Captains, Mates, and Deckhands
  • Additional job duties as assigned

Requirements and Qualifications:

  • Master 150 Gross Tonnage certificate
  • Consideration will be given to candidates with a Master Limited over 60 Gross Tonnage certificate who possess sufficient supporting experience
  • Current Marine Basic First Aid
  • Current (within previous two (2) years) Transport Canada approved marine medical certification
  • Minimum two (2) years of experience in the marine environment
  • Restricted Operator Certificate ROC-MC
  • Simulated Electronic Navigation (Limited)
  • Candidates, who, in addition to the above, have relevant skills such as ship-handling, customer service, foreign language knowledge, will be given strong consideration
  • A positive attitude and good work ethic
  • Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 45 pounds (20 kilograms)
  • Walk, stand, sit, and work in all types of weather conditions for extended periods
  • Continually and repeatedly perform functions indoors and outdoors
  • If required, wear assigned Personal Protective Equipment (PPE) (non-slip shoes, gloves, weather-appropriate dress attire, sun protection)
  • Will be required to be available for work on all major holidays

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