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Technical Support Manager

2 months ago

Abbotsford, British Columbia, Canada Charsobe Food Group Ltd Full time
Job Summary

We are seeking a highly skilled Technical Support Supervisor to join our team at Charsobe Food Group Ltd. As a Technical Support Supervisor, you will be responsible for providing technical assistance and support to our employees, ensuring that our business systems, network, and Internet services are running smoothly.

Key Responsibilities
  • Technical Support
    • Respond to employee inquiries and resolve technical issues related to computer systems, software, and network connectivity.
    • Provide guidance and training to employees on the use of technical systems and software.
    • Collaborate with the IT team to identify and resolve technical issues.
  • Leadership and Supervision
    • Supervise and mentor junior technical support staff to ensure they have the necessary skills and knowledge to perform their duties.
    • Provide feedback and coaching to technical support staff to improve their performance.
  • Problem-Solving and Analysis
    • Analyze technical issues and develop solutions to resolve them.
    • Collaborate with the IT team to identify and implement process improvements.
  • Communication and Collaboration
    • Communicate technical information to non-technical employees in a clear and concise manner.
    • Collaborate with other departments to ensure that technical systems and services meet business needs.
Requirements
  • Education
    • College or CEGEP diploma in a related field (e.g. computer science, information technology).
  • Experience
    • At least 1 year of experience in a technical support role.
  • Skills
    • Excellent technical skills, including knowledge of computer systems, software, and network connectivity.
    • Strong communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
Work Environment

This is a permanent full-time position with a 35-40 hour workweek. The ideal candidate will be willing to relocate to support the needs of the company.