Technical Support Specialist

3 weeks ago

Abbotsford, British Columbia, Canada Novagems Inc. Full time

We are seeking a skilled User Support Technician to join our team at Novagems Inc. The ideal candidate will have a strong educational background and relevant work experience in a technical support role.

Key Responsibilities
  • Provide expert technical guidance to users, utilizing knowledge of user guides, technical manuals, and other documentation.
  • Offer training and advice to users in response to identified difficulties, ensuring a seamless user experience.
  • Develop and maintain a comprehensive problems and solutions log for use by other technical support analysts.
  • Collaborate with the team to redesign applications and software, driving innovation and improvement.
  • Supervise and mentor junior technical support staff, promoting knowledge sharing and growth.
  • Ensure the proper installation and setup of equipment for employee use, including operating systems and software.
  • Manage incidents efficiently, providing timely and effective solutions.
  • Work a regular schedule of 30-40 hours per week, with a focus on delivering exceptional support to our users.

Requirements

  • College/CEGEP education
  • 1-2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team

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