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Hotel Front Desk Associate

2 months ago

Medicine Hat, Alberta, Canada WYNDHAM GARDEN Full time
Job Title: Hotel Front Desk Clerk

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at WYNDHAM GARDEN. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining the overall cleanliness and organization of the front desk area.

Key Responsibilities:
  • Guest Services: Register arriving guests, assign rooms, and process group arrivals and departures.
  • Front Desk Operations: Balance cash, complete balance sheets, and maintain an inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls, relay messages, and provide information on hotel facilities and services.
  • Customer Service: Provide exceptional customer service, respond to guest inquiries, and resolve any issues in a professional and courteous manner.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: 7 months to less than 1 year of experience in a hotel front desk or customer service role.
  • Skills: Excellent communication and interpersonal skills, attention to detail, and ability to work under pressure.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional growth.
  • Support for Diversity and Inclusion: Support for diversity and inclusion initiatives, including mentorship and coaching programs for persons with disabilities, newcomers, and refugees.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.