Software Support Engineer

4 days ago

Canada Canonical Full time
Senior Support & Software Engineer

Canonical is seeking a highly skilled Senior Support & Software Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support and engineering solutions to our customers.

Key Responsibilities:
  • Apply your knowledge of Linux virtualisation using Libvirt/KVM, containers and Kubernetes to support customised solutions for our customers.
  • Be the technical authority and demonstrate your experience with popular open source software such as PostgreSQL, Corosync/Pacemaker, MongoDB, MySQL and Apache.
  • Provide advice on deployed architecture, implementing solutions for complex problems and guiding customers to successful data-center infrastructure operations.
  • Communicate regularly with the customer team about ongoing issues.
Requirements:
  • BA/BS degree in Computer Science or related technical field.
  • Open source development or scripting experience.
  • Professional experience with OpenStack is a must.
  • Professional experience with Kubernetes and/or Ceph.
  • Must be able to speak English fluently.
  • Excellent communication skills and extensive experience in customer-facing positions.
  • High motivation, ability to multi-task and follow-up reliably on commitments.
  • Experience with or willingness to learn new technologies, including LXD, Snaps, MAAS, Juju and Ubuntu.
  • Ability to travel.
What We Offer:
  • Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills.
  • In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation.
  • Our compensation philosophy is to ensure equity right across our global workforce.
  • In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals.

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis.

We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

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