Hotel Front Desk Representative
4 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Silver Hotel Group. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience during their stay.
Key Responsibilities
- Provide warm and friendly service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Manage guest check-ins and check-outs, handling reservations, room assignments, and other related tasks.
- Interact with guests during their stay, providing information and assistance as needed.
- Work closely with other hotel departments to ensure seamless service delivery.
- Maintain accurate records and reports, adhering to hotel standards and policies.
Requirements
- Previous customer service experience, preferably in a hotel or hospitality setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Computer literacy in Word and Excel, with experience in hotel management systems an asset.
- Results-oriented and flexible, with the ability to work in a fast-paced environment.
- Self-motivated and proactive, with a strong commitment to providing exceptional service.
About Us
Silver Hotel Group is a reputable and dynamic company committed to delivering exceptional service and creating memorable experiences for our guests. Our hotel is centrally located in Toronto, offering easy access to major attractions and amenities. We offer a competitive compensation package, opportunities for growth and development, and a fun and supportive work environment.
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