Hotel Front Desk Supervisor

3 weeks ago

Toronto, Ontario, Canada ClubLink Corporation ULC Full time
Job Title: Hotel Front Desk Supervisor

We are seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team at ClubLink Corporation ULC.

Job Summary:

The Hotel Front Desk Supervisor will be responsible for overseeing the front desk operations, ensuring excellent customer service, and managing a team of front desk staff.

Key Responsibilities:
  • Establish Work Schedules and Procedures: Develop and implement efficient work schedules and procedures to ensure seamless front desk operations.
  • Perform Same Duties as Workers Supervised: Demonstrate a strong understanding of front desk duties and perform tasks as needed to support the team.
  • Prepare and Submit Reports: Compile and submit accurate reports on front desk performance, customer feedback, and staff productivity.
  • Assist Clients/Guests with Special Needs: Provide exceptional customer service, addressing guest concerns and resolving issues in a timely and professional manner.
  • Co-ordinate, Assign and Review Work: Effectively manage front desk staff, assigning tasks, reviewing performance, and providing feedback for growth and development.
  • Hire and Train Staff in Job Duties, Safety Procedures, and Company Policies: Recruit, train, and develop front desk staff, ensuring they understand job duties, safety procedures, and company policies.
  • Requisition Materials and Supplies: Order and manage front desk supplies, ensuring adequate stock levels and minimizing waste.
Requirements:
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years
  • Work Setting: Hotel, motel, resort
  • Supervision: 5-10 people
  • Personal Suitability: Accurate, Client focus, Dependability, Initiative, Judgement, Organized
  • Financial Benefits: Group insurance benefits
  • Other Benefits: Free parking available, Work Term: Permanent, Work Language: English, Hours: 40 hours per week

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