Guest Services Coordinator

3 weeks ago


Lunenburg County, Canada Smuggler's Cove Inn Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Associate to join our team at Smuggler's Cove Inn. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Customer Service: Resolve complaints and claims, provide general information about points of interest in the area, and process guests' departures.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls, relay messages, and assist clients/guests with special needs.
Support for Diverse Groups
  • Support for Persons with Disabilities: Participate in initiatives that support persons with disabilities, offer mentorship and coaching opportunities, and provide awareness training to employees.
  • Support for Newcomers and Refugees: Participate in initiatives that support newcomers and refugees, facilitate access to community resources, and offer mentorship programs.
  • Support for Youth: Participate in initiatives that support youth employment, offer mentorship and coaching opportunities, and provide awareness training to employees.
  • Support for Veterans: Offer mentorship and coaching opportunities, provide awareness training to employees, and support veterans in translating their military skills into the civilian job market.
  • Support for Indigenous People: Participate in initiatives that support Indigenous people, offer mentorship and coaching opportunities, and provide cultural competency training to employees.
  • Support for Mature Workers: Participate in initiatives that support mature workers, offer mentorship and coaching opportunities, and provide awareness training to employees.
  • Support for Visible Minorities: Participate in initiatives that support visible minorities, offer mentorship programs, and provide diversity and cross-cultural training to employees.


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