Front Desk Associate

3 weeks ago


Clearwater County, Canada Best Western Plus Gateway to the Falls Full time
Job Title: Front Desk Agent

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Best Western Plus Gateway to the Falls.

Job Summary:

The Front Desk Agent will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Resolve complaints and claims in a professional and courteous manner.
  • Process group arrivals and departures, and take, cancel, and change room reservations as needed.
  • Provide information on hotel facilities and services, as well as points of interest in the area.
  • Process guests' departures, calculate charges, and receive payments.
  • Maintain an inventory of vacancies, reservations, and room assignments.
  • Assist clients/guests with special needs and provide exceptional customer service.
  • Contact customers to deliver requested wake-up calls.
Requirements:
  • Secondary (high) school graduation certificate.
  • Ability to work in a fast-paced environment and stand for extended periods.
  • Excellent oral communication skills and a client-focused attitude.
  • Dependability, organization, and teamwork skills.
  • Will train.
Work Environment:

The Front Desk Agent will work in a hotel laundry environment, with a focus on providing exceptional customer service to our guests.

Language:

The primary language of work is English.

Hours of Work:

40 hours per week.



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