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Hotel Front Desk Associate

2 months ago

Clearwater County, Canada 604282 BC LTD. Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at 604282 BC LTD. as a Hotel Front Desk Associate.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Room Management: Take, cancel, and change room reservations as needed.
  • Hotel Information: Provide guests with information on hotel facilities and services, including amenities and activities.
  • Area Information: Offer general information about points of interest in the surrounding area.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Inventory Management: Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls and relay messages to guests and staff.
  • Special Needs: Assist guests with special needs and requirements.
  • Wake-Up Calls: Contact guests to deliver requested wake-up calls.
  • Customer Service: Provide exceptional customer service to all guests and respond to their inquiries and concerns.
Personal Qualities
  • Client Focus: Demonstrate a strong focus on providing excellent service to guests.
  • Dependability: Show reliability and a strong work ethic.
  • Flexibility: Be adaptable and flexible in a fast-paced hotel environment.
  • Organization: Maintain a high level of organization and attention to detail.
  • Reliability: Demonstrate a strong sense of responsibility and reliability.
  • Team Player: Work collaboratively as part of a team to achieve common goals.
Requirements
  • Language: Fluency in English is required.
  • Work Term: Permanent position available.
  • Hours: 30-40 hours per week.