Front Desk Associate

2 weeks ago


Clearwater County, Canada Best Western Plus Gateway to the Falls Full time

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Best Western Plus Gateway to the Falls. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Resolve complaints and claims in a professional and courteous manner
  • Process group arrivals and departures, including taking, canceling, and changing room reservations
  • Provide information on hotel facilities and services, as well as points of interest in the area
  • Process guests' departures, calculate charges, and receive payments
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Assist clients/guests with special needs and provide exceptional customer service
  • Contact customers to deliver requested wake-up calls
Requirements:
  • Secondary (high) school graduation certificate
  • Ability to work in a fast-paced environment and stand for extended periods
  • Excellent oral communication skills and a client-focused attitude
  • Dependability, organization, and teamwork skills

We offer a permanent position with 40 hours of work per week and a competitive salary. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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