Front Desk Associate

4 weeks ago


Clearwater County, Canada Best Western Plus Gateway to the Falls Full time

Job Summary: We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Best Western Plus Gateway to the Falls. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:

  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Resolve guest complaints and claims in a professional and courteous manner.
  • Process group arrivals and departures, and take, cancel, and change room reservations as needed.
  • Provide information on hotel facilities and services, as well as points of interest in the area.
  • Process guests' departures, calculate charges, and receive payments.
  • Maintain an inventory of vacancies, reservations, and room assignments.
  • Assist guests with special needs and provide exceptional customer service.
  • Contact guests to deliver requested wake-up calls.

Requirements:

  • Secondary (high) school graduation certificate.
  • Will train.
  • Attention to detail and ability to work in a fast-paced environment.
  • Standing for extended periods.
  • Excellent oral communication skills and ability to work as part of a team.

Work Environment: Our hotel is a dynamic and fast-paced environment that requires a high level of organization and attention to detail. As a Front Desk Agent, you will be working in a team environment and will be required to communicate effectively with guests and colleagues.

What We Offer: We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.



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