Front Desk Associate

4 weeks ago


Clearwater County, Canada Alpine Meadows Resort Inc. Full time

Job Summary: We are seeking a skilled Front Desk Agent to join our team at Alpine Meadows Resort Inc. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:

  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account the specific needs of each group.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date information.
  • Provide guests with information on hotel facilities and services, including dining options, recreational activities, and local attractions.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date information.
  • Follow emergency and safety procedures, including first aid and fire evacuation protocols.
  • Clerical duties, such as faxing, filing, and photocopying, as needed.
  • Answer telephone calls and relay messages to guests and staff in a timely and efficient manner.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.

Requirements:

  • 1 to less than 7 months of experience in a similar role.
  • Permanent employment.
  • English language proficiency.
  • 37.5 hours per week.


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