Front Desk Associate
4 weeks ago
Job Summary: We are seeking a skilled Front Desk Agent to join our team at Alpine Meadows Resort Inc. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.
Key Responsibilities:
- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, taking into account the specific needs of each group.
- Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date information.
- Provide guests with information on hotel facilities and services, including dining options, recreational activities, and local attractions.
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date information.
- Follow emergency and safety procedures, including first aid and fire evacuation protocols.
- Clerical duties, such as faxing, filing, and photocopying, as needed.
- Answer telephone calls and relay messages to guests and staff in a timely and efficient manner.
- Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
Requirements:
- 1 to less than 7 months of experience in a similar role.
- Permanent employment.
- English language proficiency.
- 37.5 hours per week.
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