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Specialist in Information Technology Support

2 months ago

Sherbrooke, Quebec, Canada RED TIC Full time

About the Role:

We are seeking a highly skilled and experienced Specialist in Information Technology Support to join our team at RED TIC. As a key member of our IT department, you will be responsible for providing top-notch technical support to our internal users, resolving hardware and software issues, and collaborating with our internal teams to resolve complex problems.

Key Responsibilities:

  • Provide first-line technical support to internal users, resolving hardware and software issues.
  • Manage support requests via a ticketing system and track the resolution of issues.
  • Install, configure, and update software and hardware.
  • Train users on system and software usage.
  • Collaborate with internal teams to resolve complex issues.

Requirements:

  • Degree in Computer Science, Technical Support, or equivalent experience.
  • Proven experience in IT support.
  • Excellent communication skills and ability to resolve issues quickly.
  • In-depth knowledge of Windows operating systems and office software.
  • Experience in incident and request management.

Technical Skills:

  • Proficiency in remote support tools.
  • Understanding of computer networks and protocols.
  • Knowledge of best practices in IT security.
  • Ability to document procedures for knowledge base creation.

What We Offer:

  • Collaborative and stimulating work environment.
  • Opportunities for continuous learning and professional development.
  • Competitive salary and comprehensive benefits.
  • Chance to contribute to ongoing process improvements.