Application Support Specialist

4 weeks ago


Sherbrooke, Quebec, Canada MNP Full time

About the Role

MNP is a leading national accounting, tax, and business advisory firm in Canada. We are seeking an Application Support Specialist to join our team.

Job Summary

The Application Support Specialist will provide assistance to internal users on various applications, including working papers, bookkeeping, tax preparation, and custom templates for financial statements. The successful candidate will have a strong understanding of accounting products and be able to troubleshoot application problems.

Key Responsibilities

  • Provide technical support to internal users on various applications
  • Assess requests and determine root cause of issues
  • Develop an understanding of all components of MNP's CaseWare templates
  • Identify and troubleshoot application problems
  • Escalate enquires to the development team for fixes or to internal subject matter experts for issues requiring clarification
  • Document resolutions and workarounds in the knowledge base
  • Build trust with internal users by demonstrating a high level of expertise and professionalism
  • Contribute to the development of new ideas and approaches to improve work processes

Requirements

  • Post-secondary education in accounting or at least 2 years of experience in a full-cycle accounting role
  • Fluent in French (oral and written) with excellent communication skills
  • Experience using accounting software such as QuickBooks, Sage, Xero, AgExpert, CaseWare, or CaseView
  • Experience working in public accounting is considered an asset
  • A passion for technology and desire to provide superior customer service

About MNP

MNP is a proud Canadian company that provides business strategies and solutions to our clients. We are entrepreneurial to our core and our talented team members are successfully transforming mid-market business practices.



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