Help Desk Technician
7 days ago
We are seeking a highly skilled Help Desk Technician to join our team at Team Wireless Ltd. As a Help Desk Technician, you will be responsible for providing technical support to our customers and ensuring that their issues are resolved in a timely and efficient manner.
Key Responsibilities- Technical Support: Respond to customer inquiries and provide technical assistance via phone, email, or in-person.
- Problem-Solving: Analyze and resolve technical issues related to computer hardware, software, and network connectivity.
- Customer Service: Provide excellent customer service and ensure that customers are satisfied with the level of support provided.
- Documentation: Maintain accurate records of customer interactions and technical issues resolved.
- Collaboration: Work closely with other technical support analysts to resolve complex technical issues and share knowledge and best practices.
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years, or equivalent experience.
- Experience: 1 year to less than 2 years of experience in a technical support role.
- Language: Fluency in English.
- Support for Newcomers and Refugees: Recruit newcomers and/or refugees who were displaced by a conflict or a natural disaster and provide them with technical support and training.
- Business Systems Support: Provide technical support for business systems, network, and Internet connectivity.
- Equipment Setup: Set up equipment for employee use, including proper installation of cables, operating systems, and software.
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Help Desk Specialist
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Help Desk Technician
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Municipal District of Rocky View No. 44, Canada Team Wireless Ltd Full timeAbout the RoleWe are seeking a highly skilled Help Desk Technician to join our team at Team Wireless Ltd. As a Help Desk Technician, you will be responsible for providing technical support to our customers and ensuring that their issues are resolved in a timely and efficient manner.Key ResponsibilitiesTechnical Support: Respond to customer inquiries and...
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