Strategic Operations Manager for Customer Success
1 week ago
We are seeking a highly skilled Strategic Operations Manager for Customer Success to join our team at T-Net British Columbia. This role will be responsible for designing and implementing strategic programs and initiatives to drive growth and improve customer success.
Key Responsibilities- Develop and execute operational strategies to support the Customer Success team, including process improvements, system enhancements, and data analytics.
- Collaborate with cross-functional teams to identify and prioritize business needs and develop solutions to address them.
- Design and implement metrics and reporting to measure the effectiveness of Customer Success operations and identify areas for improvement.
- Develop and maintain relationships with key stakeholders, including Customer Success leaders, sales teams, and customer-facing teams.
- Provide operational support for customer onboarding, account management, and customer success initiatives.
- Stay up-to-date with industry trends and best practices in Customer Success operations and implement new ideas and strategies to drive business growth.
- 5+ years of experience in Customer Success Operations, Revenue Operations, or a related field.
- Strong business acumen and understanding of key metrics for Customer Success organizations.
- Excellent organizational and time management skills, with experience creating and maintaining detailed project plans and meeting tight deadlines.
- Data-driven and analytical, with the ability to use data to measure the business impact of operations.
- Excellent verbal and written communication skills, with the ability to communicate with stakeholders of all levels.
- Strong ability to work independently and in teams to deliver successful outcomes.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
T-Net British Columbia is a leading technology company that is transforming the way businesses operate. We are committed to innovation, customer satisfaction, and employee development. If you are a motivated and results-driven professional looking for a challenging and rewarding role, we encourage you to apply.
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