Customer Success Manager
6 days ago
As an Intermediate Customer Success Manager at Absolute Software, you will be the primary point of contact for our enterprise customers, responsible for ensuring their success with our Security solutions. This role requires a strong understanding of our products and services, as well as excellent communication and interpersonal skills.
Key Responsibilities- Customer Success Planning: Develop and execute customer success plans to drive business outcomes and ensure customer satisfaction.
- Strategic Workshops and Engagements: Conduct strategic workshops and engagements to drive incremental business value through increasing use case adoption, maturity, and associated usage footprint.
- Executive Engagement: Execute annual engagements with executive buyers, decision makers, and key stakeholders by planning and co-hosting strategic account reviews.
- Customer Feedback and Product Development: Provide product teams with a channel for continuous customer feedback while staying current on new features and advancing technologies.
- Net Dollar Retention: Focus on net dollar retention by identifying and mitigating risk on customer accounts and working with account teams and executives to mitigate risk of churn.
- Relationship Building: Build relationships internally across Sales, Renewals, and Support teams to escalate customer needs and identify expansion and renewal opportunities.
- Data-Driven Decision Making: Use data intelligence to identify risk events happening and proactively outreach to customers to resolve.
- Subject Matter Expertise: Become a technical subject matter expert of Absolute Software and contribute to building new processes and sharing best practices within the larger Customer Success team.
- Customer Success Experience: 4+ years of customer success experience within a SaaS high-tech work environment working with enterprise customers.
- Communication and Relationship Building: Exceptional ability to communicate and foster positive business relationships.
- Technical Aptitude: Strong aptitude for technology with the ability to explain technical concepts and theories to technical users.
- Team Player: Team player, that strives to develop win-win situations for customers and colleagues.
- Communication Skills: Strong oral and written communication skills. Must be exceptionally comfortable and capable when speaking to a wide spectrum of internal and external professionals, from executive to junior level.
- CRM Experience: Experience with CRM tools such as Salesforce and Gainsight.
- Customer Focus: Walked a mile in our customer's shoes or willingness to become an expert in their field.
-
Customer Success Manager
4 months ago
Vancouver, British Columbia, Canada Fobi AI Full timeSalary: $70,000 to $80,000About Fobi:Fobi is a trailblazer in mobile wallet pass marketing, offering a robust, multi-channel platform designed to empower companies in crafting and deploying impactful wallet pass campaigns. These campaigns include ticketing, event access, and promotional activities aimed at augmenting revenue streams such as ticket,...
-
Customer Success Manager
7 days ago
Vancouver, British Columbia, Canada Volvocarsmallofgeorgia Full timeJob Description**Job Title:** Customer Success Manager**Company:** Volvocarsmallofgeorgia**Job Type:** Full-time**About Us:Volvocarsmallofgeorgia is a leading provider of innovative solutions for high-velocity companies. We specialize in managing global partner payments and accounts payable workflows, enabling our clients to scale efficiently and...
-
Customer Success Manager
7 days ago
Vancouver, British Columbia, Canada Volvocarsmallofgeorgia Full timeJob Description**Job Title:** Customer Success Manager**Company:** Volvocarsmallofgeorgia**Job Type:** Full-time**About Us:Volvocarsmallofgeorgia is a leading provider of innovative solutions for high-velocity companies. We specialize in managing global partner payments and accounts payable workflows, enabling our clients to scale efficiently and...
-
Customer Success Manager
1 day ago
Vancouver, British Columbia, Canada Absolute Software Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Absolute Software. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesCustomer Success Planning:...
-
Customer Success Manager
2 days ago
Vancouver, British Columbia, Canada Absolute Software Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Absolute Software. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesCustomer Success Planning:...
-
Customer Success Manager
1 day ago
Vancouver, British Columbia, Canada Absolute Software Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Absolute Software. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesCustomer Success Planning:...
-
Customer Success Manager
7 days ago
Vancouver, British Columbia, Canada Thinkific Labs Inc. Full timeAbout the RoleThinkific Labs Inc. is seeking an experienced Customer Success Manager to lead a team of Customer Success Managers who support clients on our Plus plan. As a key member of our Customer Success team, you will be responsible for developing and executing a strategy to drive the success of our highest value Plus customers, specifically increasing...
-
Customer Success Manager
7 days ago
Vancouver, British Columbia, Canada Thinkific Labs Inc. Full timeAbout the RoleThinkific Labs Inc. is seeking an experienced Customer Success Manager to lead a team of Customer Success Managers who support clients on our Plus plan. As a key member of our Customer Success team, you will be responsible for developing and executing a strategy to drive the success of our highest value Plus customers, specifically increasing...
-
Customer Success Manager
7 days ago
Vancouver, British Columbia, Canada Targeted Talent Full timeJob Summary:The Customer Success Manager will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.Duties/Responsibilities:Help build the infrastructure and standard operating procedures for the department.Help create company guidelines particularly...
-
Customer Success Manager
6 days ago
Vancouver, British Columbia, Canada Targeted Talent Full timeJob Summary:The Customer Success Manager will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.Duties/Responsibilities:Help build the infrastructure and standard operating procedures for the department.Help create company guidelines particularly...
-
Customer Success Manager
7 days ago
Vancouver, British Columbia, Canada Targeted Talent Full timeJob Summary:The Customer Success Manager will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.Duties/Responsibilities:Help build the infrastructure and standard operating procedures for the department.Help create company guidelines particularly...
-
Customer Success Manager
7 days ago
Vancouver, British Columbia, Canada Brex Inc. Full timeAbout the RoleBrex Inc. is a leading provider of AI-powered spend management solutions. We're seeking a highly skilled Customer Success Manager II to join our team and help our clients achieve their business goals.Key ResponsibilitiesDevelop and Execute Customer Growth Strategies: Independently design and implement plans to retain and grow Brex customers,...
-
Customer Success Manager
7 days ago
Vancouver, British Columbia, Canada Brex Inc. Full timeAbout the RoleBrex Inc. is a leading provider of AI-powered spend management solutions. We're seeking a highly skilled Customer Success Manager II to join our team and help our clients achieve their business goals.Key ResponsibilitiesDevelop and Execute Customer Growth Strategies: Independently design and implement plans to retain and grow Brex customers,...
-
Customer Success Manager
2 weeks ago
Vancouver, British Columbia, Canada Absolute Software Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Absolute Software. As a key member of our Customer Experience team, you will be responsible for delivering an exceptional customer experience and driving business growth through strategic account management.Key ResponsibilitiesCustomer Success Planning:...
-
Customer Success Manager
2 days ago
Vancouver, British Columbia, Canada West X Business Solutions Full timeCompany Overview:At West X Business Solutions, we are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi-function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer...
-
Customer Success Manager
2 days ago
Vancouver, British Columbia, Canada West X Business Solutions Full timeCompany Overview:At West X Business Solutions, we are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi-function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer...
-
Customer Success Manager
3 days ago
Vancouver, British Columbia, Canada Absolute Software Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Absolute Software. As a key member of our Customer Experience team, you will be responsible for delivering an exceptional customer experience and driving business growth through strategic account management.Key ResponsibilitiesCustomer Success: Develop...
-
Customer Success Manager
3 days ago
Vancouver, British Columbia, Canada Absolute Software Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Absolute Software. As a key member of our Customer Experience team, you will be responsible for delivering an exceptional customer experience and driving business growth through strategic account management.Key ResponsibilitiesCustomer Success: Develop...
-
Customer Success Manager
2 weeks ago
Vancouver, British Columbia, Canada Siena AI Full timeAbout Siena Siena is revolutionizing customer experience through empathetic AI. Our enterprise empathic AI Agents, powered by reasoning-adept LLMs, integrate with existing systems and interact with customers across multiple channels from a single, unified platform. Join Our Mission We're seeking a Customer Success Manager to drive success through strong...
-
Customer Success Manager
6 days ago
Vancouver, British Columbia, Canada Siena AI Full timeAbout SienaSiena is revolutionizing customer experience through empathetic AI. Our enterprise empathic AI Agents, powered by reasoning-adept LLMs, integrate with existing systems and interact with customers across multiple channels from a single, unified platform.Join Our MissionWe're seeking a Customer Success Manager to drive success through strong account...
