Current jobs related to Senior Customer Success Operations Specialist - Vancouver, British Columbia - Clio
-
Senior Customer Success Operations Specialist
1 month ago
Vancouver, British Columbia, Canada CLIO Full timeJob Title: Senior Customer Success Operations SpecialistAt Clio, we're seeking a highly skilled Senior Customer Success Operations Specialist to join our Revenue Operations team. As a key member of our team, you will play a critical role in driving growth by accelerating our revenue-generating and revenue-retaining teams.What You'll Do:Design, implement, and...
-
Senior Customer Success Operations Specialist
1 month ago
Vancouver, British Columbia, Canada CLIO Full timeJob Title: Senior Customer Success Operations SpecialistAt Clio, we're seeking a highly skilled Senior Customer Success Operations Specialist to join our Revenue Operations team. As a key member of our team, you will play a critical role in driving growth by accelerating our revenue-generating and revenue-retaining teams.What You'll Do:Design, implement, and...
-
Senior Customer Success Operations Specialist
2 months ago
Vancouver, British Columbia, Canada Clio Full timeAbout ClioClio is a global leader in the legal technology industry, dedicated to transforming the legal experience for all.We strive to better the lives of legal professionals while increasing access to justice.Job SummaryWe are seeking a Senior Customer Success Operations Specialist to join our Revenue Operations team.Key ResponsibilitiesDevelop and...
-
Senior Customer Success Operations Specialist
2 months ago
Vancouver, British Columbia, Canada Clio Full timeAbout ClioClio is a global leader in the legal technology industry, dedicated to transforming the legal experience for all.We strive to better the lives of legal professionals while increasing access to justice.Job SummaryWe are seeking a Senior Customer Success Operations Specialist to join our Revenue Operations team.Key ResponsibilitiesDevelop and...
-
Senior Customer Success Operations Lead
1 month ago
Vancouver, British Columbia, Canada Clio Full timeClio: Transforming the Legal ExperienceWe are a global leader in the legal tech industry, dedicated to improving the lives of legal professionals and increasing access to justice.Senior Customer Success Operations Specialist RoleWe are seeking a highly skilled Senior Customer Success Operations Specialist to join our Revenue Operations team. As a key member...
-
Senior Customer Success Operations Lead
1 month ago
Vancouver, British Columbia, Canada Clio Full timeClio: Transforming the Legal ExperienceWe are a global leader in the legal tech industry, dedicated to improving the lives of legal professionals and increasing access to justice.Senior Customer Success Operations Specialist RoleWe are seeking a highly skilled Senior Customer Success Operations Specialist to join our Revenue Operations team. As a key member...
-
Senior Customer Success Operations Lead
4 weeks ago
Vancouver, British Columbia, Canada Clio Full timeAbout ClioClio is a global leader in the legal technology industry, dedicated to transforming the legal experience for all.We are committed to bettering the lives of legal professionals and increasing access to justice.Job SummaryWe are seeking a Senior Customer Success Operations Specialist to join our Revenue Operations team.Key ResponsibilitiesDevelop and...
-
Senior Customer Success Operations Lead
4 weeks ago
Vancouver, British Columbia, Canada Clio Full timeAbout ClioClio is a global leader in the legal technology industry, dedicated to transforming the legal experience for all.We are committed to bettering the lives of legal professionals and increasing access to justice.Job SummaryWe are seeking a Senior Customer Success Operations Specialist to join our Revenue Operations team.Key ResponsibilitiesDevelop and...
-
Senior Customer Success Operations Lead
3 weeks ago
Vancouver, British Columbia, Canada Clio Full timeAbout ClioClio is a global leader in the legal technology industry, dedicated to transforming the legal experience for all.We are committed to bettering the lives of legal professionals and increasing access to justice.Job SummaryWe are seeking a Senior Customer Success Operations Specialist to join our Revenue Operations team.Key ResponsibilitiesDevelop and...
-
Senior Customer Success Operations Lead
3 weeks ago
Vancouver, British Columbia, Canada Clio Full timeAbout ClioClio is a global leader in the legal technology industry, dedicated to transforming the legal experience for all.We are committed to bettering the lives of legal professionals and increasing access to justice.Job SummaryWe are seeking a Senior Customer Success Operations Specialist to join our Revenue Operations team.Key ResponsibilitiesDevelop and...
-
Customer Success Specialist
1 month ago
Vancouver, British Columbia, Canada Zendesk Canada Full timeCustomer Success SpecialistAt Zendesk Canada, we're seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer-facing team, you will be responsible for nurturing customer relationships, onboarding customers to our WFM solution, and helping them set and achieve their success criteria.Your industry knowledge and...
-
Customer Success Specialist
1 month ago
Vancouver, British Columbia, Canada Zendesk Canada Full timeCustomer Success SpecialistAt Zendesk Canada, we're seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer-facing team, you will be responsible for nurturing customer relationships, onboarding customers to our WFM solution, and helping them set and achieve their success criteria.Your industry knowledge and...
-
Customer Success Specialist
1 month ago
Vancouver, British Columbia, Canada Zendesk Canada Full timeCustomer Success SpecialistAt Zendesk Canada, we're seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer-facing team, you will be responsible for nurturing customer relationships, onboarding customers to our WFM solution, and helping them set and achieve their success criteria.Your industry knowledge and...
-
Customer Success Specialist
1 month ago
Vancouver, British Columbia, Canada Zendesk Canada Full timeCustomer Success SpecialistAt Zendesk Canada, we're seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer-facing team, you will be responsible for nurturing customer relationships, onboarding customers to our WFM solution, and helping them set and achieve their success criteria.Your industry knowledge and...
-
Customer Success Specialist
1 month ago
Vancouver, British Columbia, Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solution, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool.As a Customer Success...
-
Customer Success Specialist
1 month ago
Vancouver, British Columbia, Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solution, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool.As a Customer Success...
-
Customer Success Specialist
1 month ago
Vancouver, British Columbia, Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solution, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool.As a Customer Success...
-
Customer Success Specialist
1 month ago
Vancouver, British Columbia, Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solution, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool.As a Customer Success...
-
Customer Success Specialist
1 month ago
Vancouver, British Columbia, Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solution, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool.As a Customer Success...
-
Customer Success Specialist
1 month ago
Vancouver, British Columbia, Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solution, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool.As a Customer Success...
Senior Customer Success Operations Specialist
2 months ago
Clio is a global leader in the legal technology industry, dedicated to transforming the legal experience for all by improving the lives of legal professionals and increasing access to justice.
Job SummaryWe are seeking a Senior Customer Success Operations Specialist to join our Revenue Operations Team. This role is available to candidates in various locations.
Key Responsibilities- Partner with the Customer Enablement organization to design and implement strategic programs and initiatives that drive growth and improve customer success.
- Identify operational gaps and design effective solutions to improve processes, playbooks, systems, and data analytics.
- Develop and execute strategic initiatives, programs, and projects to support the Customer Enablement organization's annual goals and quarterly objectives.
- Develop expertise on the Customer Enablement organization's metrics, data, processes, and procedures, and identify opportunities to improve them.
- Design and launch key initiatives, programs, and processes that drive internal efficiencies, uplevel the effectiveness of the Customer Enablement team, and deliver greater value to customers.
- Collaborate with the GTM Systems team to optimize the Customer Enablement organization's tech stack and make recommendations for enhancements.
- Drive cross-functional initiatives for the Customer Enablement organization, partnering with peers in the Customer Success Operations team and Revenue Operations team.
- 5+ years of experience in Customer Success Operations, Revenue Operations, and/or Customer Success Leadership at software companies.
- Strong business acumen and understanding of key metrics for Customer Success (Post-Sales) organizations, including Customer Success Management, Customer Support, Education, and Professional Services teams.
- Excellent organization and time management skills, with experience creating and maintaining detailed project plans, meeting tight deadlines, and proactively surfacing risks and issues.
- Data-driven and analytical, with the ability to use data to measure the business impact of work.
- Excellent verbal and written communication skills, with the ability to communicate with stakeholders of all levels, including executives and cross-functional teams.
- Strong ability to work both independently and in teams to deliver successful outcomes.
- Experience as a power user or technical admin of a Customer Success Platform (e.g., Gainsight, ChurnZero).
Clio provides a comprehensive Total Rewards Program, including competitive salary, top-tier health benefits, dental, and vision insurance, hybrid work environment, flexible time off policy, $2000 annual counseling benefit, RRSP matching, and Clioversary recognition program.
The full salary range for this role is $97,700 to $115,000 to $132,300 CAD. We aim to hire candidates between the minimum and the midpoint of the full salary range.
Diversity, Inclusion, Belonging, and Equity (DIBE) & AccessibilityClio is committed to diversity, equity, and inclusion, and we strive to create an environment where our teams feel included, valued, and enabled to do their best work. We provide accessibility accommodations during the recruitment process and encourage candidates from all backgrounds to apply.
