Strategic Customer Success Manager

2 weeks ago

Vancouver, British Columbia, Canada Visier, Inc Full time

Visier, Inc. is a leader in people analytics with a 'people-first' approach to business strategy, transforming the way organizations make decisions and driving better business outcomes.

The Senior Customer Success Manager at Visier, Inc. plays a crucial role in delivering an exceptional customer experience post-sale. Responsible for a portfolio of accounts, the Senior Customer Success Manager uses product expertise to align account strategy with business outcomes, fostering strong client relationships and ensuring high satisfaction and loyalty.

  • Manage a portfolio of customers to drive satisfaction and value realization through strategic account planning and implementation.
  • Develop and execute account plans that align with business objectives, ensuring customer success and growth.
  • Build consultative relationships with key stakeholders across customer organizations, providing industry insights and best practices to drive strategic outcomes.
  • Proactively identify opportunities and risks, providing recommendations to drive customer success and growth.
  • Offer expert knowledge of Visier products and provide demonstrations to customers, ensuring they maximize the value of their investment.
  • Meet customer satisfaction and strategic initiative targets, ensuring high levels of customer loyalty and retention.
  • Maintain expert knowledge of Visier products and services, staying up-to-date on industry trends and developments.
  • Adapt communication styles to foster desired outcomes, ensuring effective collaboration with customers and internal stakeholders.
  • Manage multiple initiatives and competing priorities, ensuring timely and effective delivery of results.
  • Travel as required to support customer success and growth initiatives.

Requirements:

  • Experience as a Senior Customer Success Manager in a SaaS organization, with a proven track record of driving customer success and growth.
  • Strategic thinking and planning skills, with the ability to develop and execute account plans that align with business objectives.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Proactive and results-driven, with a strong focus on customer satisfaction and loyalty.
  • Domain expertise in Human Resources and HR information systems, with a strong understanding of industry trends and developments.
  • Ability to adapt to changes in a dynamic environment, with a strong focus on continuous learning and professional development.

Compensation:

  • Base pay range in Canada: $107,000 - $130,000 / year + bonus
  • Additional compensation types may be available, including stock options and performance-based incentives.

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