Consumer Relations Manager
4 weeks ago
About Us
The Insurance Bureau of Canada (IBC) serves as the national trade association for Canada's private home, auto, and business insurers. Our member organizations represent the majority of the property and casualty (P&C) insurance sector in Canada. For over five decades, IBC has collaborated with governmental bodies nationwide to ensure that affordable home, auto, and business insurance is accessible to all Canadians. We advocate for essential issues and strive to educate consumers on safeguarding their homes, vehicles, businesses, and properties.
Our aspiration is for consumers and government entities to have confidence in, appreciate, and support our industry and its offerings. Our team plays a crucial role in fostering and sustaining relationships with governmental and regulatory bodies, contributing to public policy goals on significant matters affecting our nation and sector.
A well-informed consumer is vital to our mission. Our efforts are directed towards enhancing our credibility and educating the public on road safety, injury prevention, emergency preparedness, climate resilience, insurance literacy, and innovations in insurance. In essence, we aim to ensure the safety of Canadians in all aspects of their lives.
Position OverviewIn this role, you will enhance the region's exceptional member relations initiatives while advancing critical strategic objectives. This will involve collaboration with both regional and national teams, reporting directly to the Vice-President, Ontario & Atlantic.
You will take the lead on developing regional strategies for member relations and consumer outreach, integrating feedback from the broader team into the planning and implementation processes.
Your responsibilities will also include overseeing the Consumer Information Centre for the Atlantic region, which entails monitoring consumer inquiries via calls and emails, ensuring that Consumer Information Officers are equipped with accurate information to address region-specific queries, particularly during industry responses to severe weather situations.
Additional duties will encompass conducting research, coordinating meetings, and participating in industry events across all four Atlantic Provinces.
Engagement in IBC's Community Assistance Mobile Pavilion will be part of your responsibilities, providing timely insurance support to communities affected by disasters. You will work collaboratively with insurance firms and local/provincial emergency management personnel.
Key Responsibilities- Formulate, revise, and implement strategies for member and consumer engagement.
- Organize, facilitate, and support industry sub-committees of the Atlantic Committee.
- Collaborate with industry stakeholders as directed by the Atlantic Committee.
- Represent IBC in various governmental departments and agencies as assigned.
- Act as an industry representative on provincial and municipal government committees as needed.
- Report to the Vice-President, Atlantic, and closely coordinate with the Government Relations team to achieve objectives.
- Engage with stakeholders to identify educational opportunities and coordinate training sessions as necessary.
- Work towards becoming a subject matter expert in P&C Insurance relevant to the Atlantic Region.
- Respond to media inquiries and conduct interviews as directed.
- Maintain a professional and effective Consumer Information Centre for the Atlantic Region, addressing consumer complaints and facilitating resolutions between members and consumers.
- At least 10 years of experience in the P&C insurance industry.
- A university degree in business administration, marketing, public relations, or equivalent professional experience.
- Understanding of provincial government operations.
- Strong public speaking and media relations skills.
- Exceptional business writing capabilities.
- Outstanding organizational abilities.
- Excellent team-building and self-management skills.
- Proficient in conflict resolution, negotiation, and risk management.
- Proficiency in Microsoft Office, particularly Excel and PowerPoint.
- Competitive salary and comprehensive benefits.
- Flexible hybrid work environment.
- Diverse range of responsibilities to enhance your professional development.
- Collaborate with a high-caliber team of industry leaders.
- Opportunity to influence the brand's creative and visual identity.
- Engage in meaningful work that contributes to the safety of Canadians.
- Strong leadership focused on your personal and professional growth.
IBC is committed to being an equal opportunity employer. We strive to create a diverse workplace and encourage applications from candidates of all backgrounds, including those with disabilities. Accommodations are available upon request for candidates participating in the selection process.
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