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Consumer Relations Manager
3 months ago
About Us
The Insurance Bureau of Canada (IBC) serves as the national association for private home, auto, and business insurers in Canada. Representing the majority of the property and casualty (P&C) insurance sector, IBC has dedicated over five decades to collaborating with governments nationwide to ensure that affordable insurance options are accessible to all Canadians. Our mission is to advocate for essential issues and educate consumers on safeguarding their homes, vehicles, businesses, and properties.
We envision a future where consumers and governments have confidence in, value, and support our industry and its offerings. Our team plays a pivotal role in fostering and sustaining relationships with governmental bodies and regulators, contributing to public policy initiatives that are significant to our nation and industry.
Central to our vision is the empowerment of consumers through knowledge. Our team is committed to enhancing our credibility and educating the public on topics such as road safety, injury prevention, emergency preparedness, climate resilience, insurance literacy, and innovations within the insurance sector. Our ultimate goal is to ensure the safety of Canadians in all aspects of their lives.
Position OverviewIn this role, you will enhance the member relations initiatives across the regions while driving key strategic objectives. This will involve collaboration with both regional and national teams, reporting directly to the Vice-President overseeing Ontario & Atlantic.
You will take the lead on developing regional strategies for member relations and consumer outreach, integrating feedback from the broader team into your plans and execution.
Your responsibilities will also include managing the Consumer Information Centre for the Atlantic region, which entails monitoring consumer inquiries via calls and emails, ensuring that Consumer Information Officers are equipped with accurate information to address region-specific queries, particularly during significant weather events.
Your duties will encompass conducting research, coordinating meetings, and representing the organization at industry events across all four Atlantic Provinces, along with other responsibilities as needed.
Additionally, you will engage in IBC's Community Assistance Mobile Pavilion, providing essential insurance support to communities affected by disasters. This role requires collaboration with insurance providers and local/provincial emergency management personnel.
Key Responsibilities- Formulate, revise, and implement strategies for member and consumer engagement.
- Organize and oversee industry sub-committees within the Atlantic Committee.
- Collaborate with industry stakeholders as directed by the Atlantic Committee.
- Represent IBC in various governmental departments and with representatives as assigned.
- Serve on provincial and municipal government committees as designated.
- Report to the Vice-President, Atlantic, and work closely with the Government Relations team to achieve objectives.
- Identify educational opportunities for IBC and coordinate training sessions as necessary.
- Develop expertise in P&C Insurance as it relates to the Atlantic Region.
- Respond to media inquiries and conduct interviews as instructed.
- Maintain a professional Consumer Information Centre for the Atlantic Region by addressing consumer complaints and facilitating resolutions between members and consumers.
- At least 10 years of experience in the P&C insurance sector.
- A university degree in business administration, marketing, public relations, or equivalent experience.
- Familiarity with provincial government operations.
- Strong public speaking and media relations skills.
- Exceptional business writing abilities.
- Outstanding organizational capabilities.
- Excellent team collaboration and self-management skills.
- Proficient in conflict resolution, negotiation, and risk management.
- Proficiency in Microsoft Office, particularly Excel and PowerPoint.
- Attractive salary and comprehensive benefits.
- Flexible hybrid work model.
- Diverse responsibilities to foster your professional development.
- Collaborate with a distinguished team of industry experts.
- Influence the creative direction and visual identity of our brand.
- Opportunity to innovate and contribute to the safety of Canadians.
- Strong leadership focused on your personal and professional growth.
IBC is committed to fostering an inclusive workplace and encourages applications from diverse backgrounds. We provide accommodations for candidates with disabilities during the recruitment process to ensure accessibility for all.
