Technical Support Specialist

1 week ago


TroisRivières, Quebec, Canada beBee Professionals Full time

We at beBee Professionals are seeking a skilled Technical Support Specialist to provide exceptional technical support to our customers. The successful candidate will be responsible for ensuring that customer needs are met in a timely and efficient manner.

The ideal candidate should possess a strong technical background, with experience in troubleshooting and resolving customer issues. They should also have excellent communication and customer service skills, as well as the ability to work independently and as part of a team.

The Technical Support Specialist will be responsible for:

  • Responding to customer inquiries in a timely and professional manner
  • Troubleshooting and resolving customer issues
  • Documenting customer interactions and providing feedback to management
  • Identifying and escalating customer issues to the appropriate team
  • Maintaining customer records and updating customer information

The successful candidate should possess:

  • A Bachelor's degree in Computer Science or a related field
  • At least two years of experience in a customer service or technical support role
  • Excellent communication and customer service skills
  • The ability to work independently and as part of a team
  • Knowledge of computer hardware and software


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