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Technical Support Specialist

2 months ago

TroisRivières, Quebec, Canada Best Buy Full time

Are you passionate about technology and helping people? Best Buy is seeking a dedicated In Store Service Agent 1 to join our retail team.

As a Technical Support Specialist, you will play a vital role in providing exceptional customer service by assisting with computer setup, diagnostics, and repairs. You'll leverage your technical expertise and product knowledge to guide customers and ensure they have a positive experience.

Responsibilities:

  • Deliver outstanding customer service by understanding customer needs and providing tailored solutions.
  • Assist customers with various technical issues, including computer setup, troubleshooting, and repairs.
  • Share your in-depth knowledge of technology products and services to educate customers.

Requirements:

  • A genuine passion for helping others and resolving technical challenges.
  • Minimum 6 months of experience in a similar customer service or technical support role.
  • Strong adaptability and the ability to thrive in a fast-paced environment.
  • Excellent communication skills, both written and verbal.

Benefits:

  • Flexible schedules designed to accommodate your needs.
  • Competitive pay and benefits package.
  • Employee discounts on top-of-the-line technology products.
  • Opportunities for professional growth and development through training programs.
  • A supportive and inclusive work environment where you can build lasting relationships with colleagues.