Division Head

2 months ago

Ottawa, Ontario, Canada Sportchek Full time
Job Summary

We are seeking a highly skilled and experienced Division Manager to join our team at Sport Chek. As a key member of our leadership team, you will be responsible for ensuring the execution of our Customer Experience strategy and providing resolution for all customer concerns.

Key Responsibilities
  • Ensure execution of visual compliance standards, store maintenance, and pricing standards
  • Lead the implementation and execution of standard operating procedures (SOPs)
  • Deliver annual corporate shrink targets through team education, enforcement of LP and audit standards, and rigid inventory control
  • Follow and ensure compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures
  • Ensure processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards
  • Provide continuous feedback and coaching to Management & team members based on key metrics and observed behaviours
  • Act as a brand ambassador, promoting our stores, programs, brands, and people internally and externally
  • Maintain Sport Chek performance management expectations (feedback/coaching); Results driven with the ability to build and manage a daily, weekly game plans for the department and store
Requirements
  • Superior training and mentoring skills
  • Basic computer skills required
About Us

Sport Chek is Canada's destination for footwear, apparel, and sporting goods. We believe that sport and activity has the power to help shape your style, your relationships, and your mind. As a member of our team, you'll be part of a collaborative network of like-minded individuals who draw on their collective experience to best serve customers across all banners from coast-to-coast.

We are committed to fostering an environment where belonging thrives, and diversity, inclusion, and equity are infused into everything we do. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond.

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