Customer Support Specialist I
4 weeks ago
Additional Locations: Canada-ON-Ottawa
Core Values: Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we empower you to leverage your full potential by collaborating with a diverse and high-performing workforce, addressing critical challenges in the healthcare sector. With access to cutting-edge tools, comprehensive information, and ongoing training, we are committed to supporting your professional growth and aspirations.
Position Overview:The primary objective of the Customer Support Specialist is to facilitate a seamless experience for healthcare providers, enabling them to benefit from our products and expertise through exceptional customer service that resolves inquiries, addresses challenges, and eliminates barriers to access.
This essential role involves efficiently processing customer orders, responding to inquiries, and connecting customers with the appropriate resources. The Customer Support Specialist demonstrates empathy towards the demands of busy healthcare practices by recognizing immediate customer needs and proactively communicating the next steps. Each interaction is viewed as an opportunity to exemplify our core values and mission.
Key Responsibilities:
- Manage incoming customer and sales team emails to ensure accurate order processing.
- Handle outbound communications to the sales team to resolve issues and provide answers.
- Respond to incoming call inquiries, assisting in issue resolution and complaint management.
- Input ordering information into the custom order tracking and database application.
- Ensure proper filing of all incoming emails.
- Verify order processing, including support for Build Planner.
- Connect callers with the appropriate level of expertise when necessary.
- Collaborate with field sales teams regarding customer cancellations and credits.
- Conduct proactive follow-ups with sales teams and healthcare providers on unresolved issues, unusual orders, and license statuses.
- Generate reports as required by accessing electronic folders, applications, or spreadsheets.
- Support GMP compliance by completing recertifications and training assignments promptly.
- Maintain a professional business image through appropriate communication (verbal, written, and electronic), attire, and behavior.
- Ensure all interactions uphold the highest ethical and professional standards, delivering quality work in alignment with company values.
- A technical degree or bachelor's degree in Business Administration or a related field.
- A minimum of 1 year of experience in a customer service role.
- Proficiency in Microsoft Office, particularly Outlook, Excel, and Word.
- Experience in a Medical Device or Healthcare environment.
- Prior experience in medical device manufacturing is preferred.
- Familiarity with SAP is desirable.
Requisition ID: 586775
As a leader in medical science for over 40 years, we are dedicated to addressing the most pressing challenges in healthcare. Our mission to advance science for life is centered on transforming lives through innovative medical solutions that enhance patient outcomes, create value for our customers, and support our employees and the communities we serve.
Choosing a career with Boston Scientific (NYSE: BSX) is not just a professional decision; it is a personal commitment to making a meaningful impact on lives worldwide.
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